Lead Patient Access
About The Position
The Patient Access Lead functions as a team resource on highly complex issues and problem resolution. They will serve as a dedicated resource for multiple functional areas and determine the appropriate outside resources needed to support escalation. This position has a significant understanding of the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement. The Patient Access Lead ensures that each patient has a complete and accurate OSF medical record. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients and families.
Requirements
- High School/GED
- Required to complete all role specific revenue cycle training and certification within 12 months
- 1 year experience in a healthcare or public health setting with one of the following: patient registration, patient scheduling, insurance benefits, financial assistance programs, or other community based background.
- 1 year experience with customer service/relations.
- Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
- Strong analytical and problem solving skills, with the ability to be detail oriented.
Nice To Haves
- Bachelor Degree in Business Administration or Healthcare related field
- Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers
- Knowledge of medical terminology
- HFMA CRCR certification
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
