Lead Pathway Advisor

Mohave College•Southern Campuses, AZ

5d•Onsite

About The Position

Mohave College is seeking a dedicated and innovative Lead Pathway Advisor to provide leadership, support, and guidance within the Pathway Advising team. This internal opportunity is open exclusively to current Pathway Advisors who are ready to expand their impact, contribute to strategic initiatives, and serve as a resource for colleagues while continuing to champion student success. The Lead Pathway Advisor serves as a collaborative partner within the Student Services team, helping to strengthen advising practices, support process improvements, and foster consistency across campuses and departments. This role is ideal for a motivated, forward-thinking professional who enjoys solving problems, supporting colleagues, and identifying opportunities to improve the student experience. The ideal candidate is tech-savvy, adaptable, and solutions-oriented, with the ability to navigate change, leverage technology effectively, and assist in developing efficient processes that support students and staff. They are a strong collaborator who values teamwork and demonstrates a willingness to cross-collaborate across departments to remove barriers and create seamless support for students. This position is an opportunity to lead through influence, model excellence in advising, and contribute to initiatives that enhance student retention, persistence, and completion. If you are passionate about student success, continuous improvement, and helping your colleagues and institution thrive, we encourage you to apply. Internal Recruitment Requirement: Applicants must currently be employed by Mohave College as a Pathway Advisor to be considered for this opportunity.

Requirements

Bachelor’s degree from an accredited institution required
Three (3) years of experience in academic advising, enrollment services, student support services, or related higher education operations.
Experience utilizing CRM systems, student information systems, or operational reporting tools.
Experience coordinating workflows, operational processes, or student service functions.
Demonstrated ability to analyze operational information, prioritize competing responsibilities, and support collaborative work environments.
Strong communication, organizational, analytical, and problem-solving skills.
Applicants must currently be employed by Mohave College as a Pathway Advisor to be considered for this opportunity.

Nice To Haves

Master’s degree preferred.
Experience in a lead, senior-level, or operationally focused advising role.
Experience supporting high-volume student service environments.
Experience collaborating with faculty, academic departments, or cross-functional student support teams.
Experience supporting staff onboarding, training, workflow coordination, or operational continuity efforts.

Responsibilities

Maintain an assigned student caseload consistent with campus operational needs and the responsibilities of the position.
Provide proactive, pathway-based advising services to support enrollment, onboarding, persistence, academic planning, transfer readiness, and student success.
Conduct individual and group advising sessions for prospective and current students.
Identify barriers impacting student success and coordinate referrals to appropriate campus and institutional resources.
Assist students with complex advising, enrollment, and navigation concerns through timely intervention and problem resolution.
Respond to escalated student service concerns, complex student situations, and challenging interactions using professional judgment, problem-solving, de-escalation, and appropriate referral or escalation procedures.
Maintain accurate and timely documentation within institutional CRM and student information systems.
Coordinate day-to-day campus advising operations to support consistent, equitable, and student-centered service delivery.
Serve as a campus resource regarding advising workflows, operational procedures, institutional practices, and student service processes.
Monitor advising operations and identify workflow concerns, service gaps, operational inefficiencies, and student service trends.
Recommend operational improvements and process enhancements to support service effectiveness and continuity of operations.
Coordinate front-desk operations, intake processes, student traffic flow, and service coverage.
Promote consistent implementation of advising procedures, documentation standards, communication practices, and customer service expectations.
Support continuity of operations during peak periods, staffing shortages, employee absences, and operational disruptions.
Provide day-to-day operational supervision and workflow coordination for assigned Student Services Technicians (SSTs) and campus-based advisors.
Participate in annual performance review discussions and provide operational input regarding employee performance, workflow effectiveness, training needs, scheduling considerations, and professional development.
Coordinate and manage campus scheduling and time-off requests to support operational coverage and continuity of student services.
Assign and coordinate workflow priorities, service coverage responsibilities, and operational tasks based on campus needs.
Support onboarding, training reinforcement, cross-training, and operational skill development for assigned staff.
Monitor workflow performance, service delivery expectations, documentation practices, and operational consistency.
Reinforce institutional expectations related to professionalism, customer service, collaboration, accountability, and student engagement.
Support staff in responding to complex student interactions, service escalations, and operational concerns in a professional and student-centered manner.
Address routine operational concerns and escalate employee relations or performance concerns to the Director of Enrollment Management as appropriate.
Support a collaborative and student-centered work environment focused on responsiveness, professionalism, and continuity of service.
Refer disciplinary matters, formal performance evaluations, hiring recommendations, and compensation decisions to the Director of Enrollment Management.
Serve as a campus functional resource regarding CRM utilization, documentation standards, and advising workflow practices.
Monitor campus-level advising activity, service utilization, caseload distribution, and operational data trends.
Develop and maintain reports related to advising demand, student engagement, pathway progression, and service delivery.
Review operational and advising data to support planning, resource allocation, workload sustainability, and process improvement efforts.
Support documentation of advising workflows, operational procedures, and reference materials to promote continuity of operations.
Assist in identifying and reducing single-point dependencies within advising and CRM-related processes.
Promote shared knowledge practices and cross-training efforts that strengthen operational resiliency.
Collaborate with the Director of Enrollment Management, faculty, academic departments, and AOI advisors to support coordinated advising practices.
Assist in defining advising handoffs, referral processes, communication expectations, and student support responsibilities across advising roles.
Support implementation of shared advising tools, communication practices, and documentation standards.
Monitor advising demand and operational capacity across advising functions and provide recommendations related to workload balance and service delivery.
Assist in developing and supporting training resources related to pathways, student navigation, advising processes, and CRM documentation practices.
Collaborate with Lead Pathway Advisors across campuses to promote consistency in advising operations, CRM practices, reporting standards, and student service delivery.
Participate in cross-campus meetings, planning efforts, and operational coordination activities.
Share operational insights, process improvements, and campus-specific recommendations to support institutional effectiveness.
Participate in continuous improvement initiatives related to enrollment management operations, advising effectiveness, CRM utilization, and student engagement practices.
Exercise professional judgment and independent decision-making within established institutional policies, procedures, and operational expectations.
Provide recommendations related to advising operations, workflow coordination, student service delivery, and operational effectiveness.
Escalate matters requiring final authority related to staffing, disciplinary action, policy interpretation, faculty engagement, and institutional alignment to the Director of Enrollment Management.