Lead Orthopedic Technician

Boston Medical Center•Boston, MA

13d•Onsite

About The Position

Under the direction of the Operations Manager and Assistant Nurse Manager, this role is responsible for supporting the daily operations of the Orthopedic clinic. The Lead Orthopedic Technician provides administrative and technical support to the orthopedic technician and Medical Assistant groups, focusing on scheduling, inventory, equipment maintenance, monitoring daily schedules, and patient experience. This position is crucial for ensuring the efficient and high-quality delivery of care within the Orthopedics department.

Requirements

Bachelor’s degree in Science or related field OR Associate’s Degree with the completion of: an Orthopedic Technology Certification, military medic technical training/EMS CERTIFICATES.
Minimum of two years of related work experience in this role.
Work requires excellent communication and interpersonal skills sufficient to interact effectively with patients and to allay any apprehensions, to instruct others and to provide technical supervision to Staff Technicians.
Strong interpersonal, customer service, time management, computer and organizational skills required.
Self-directed and demonstrates initiative to handle complex problems.
Ability to respond to change with a positive attitude.
Ability to clearly express ideas and concepts orally and in writing.
Must be able to consistently act as a team member and promote the success of the department.
Must exhibit a mature and professional demeanor at all times.
Proficiency with Microsoft Office including Word, Excel, and other clinical computer applications.

Nice To Haves

Orthopedic Technology Certification preferred.
One full year coursework in allied health.
One to two years supervisory experience preferred.

Responsibilities

Directly responsible for Orthopedic Technician and Medical assistant staff, making recommendations to management regarding staffing needs or role changes.
Maintains departmental productivity measurements and reports status monthly to the immediate supervisor.
Assigns and monitors staff workload to ensure maximum productivity and supports an atmosphere for optimal efficiency.
Responsible for all subordinates' training needs, developing annual training and development plans, and making arrangements for training.
Provides feedback during employee performance reviews and assists with developing performance improvement plans.
Organizes and reviews schedule changes and requests for time off, ensuring departmental staffing needs are met.
Enters payroll and maintains a system to document employee absenteeism.
Maintains regular communication with physician leaders regarding departmental practices, policies, and procedures.
Assists physician leaders and administrators in developing departmental goals and objectives to ensure the highest quality care.
Participates in efforts to resolve problems and improve the quality of service provided by the department.
Supports the development of department policies and procedures necessary to achieve goals and ensure compliance with regulatory requirements.
Maintains a scheduled annual review of the Department Policy and Procedure Manual as it relates to the Orthopedic Technician role.
Monitors and reports on employee overtime, lateness patterns, and absenteeism.
Performs training and on-boarding duties to ensure staff are familiar with procedure techniques, equipment, and department policy.
Maintains an adequate inventory of supplies and equipment to meet operational demands.
Assists the Operations Manager with the purchase of equipment as needed.
Ensures that all technical billing is completed daily for all patients seen.
Reviews Missing Elements Report and resolves billing problems within five days.
Attempts to problem-solve impediments to timely charge entry and resolution, notifying the Clinical Operations Manager when unable to do so.
Conforms to hospital standards of performance and conduct to provide excellent customer service and patient care.
Upholds BMC’s RESPECT behavioral standards and employs service recovery mechanisms.
Demonstrates knowledge and skills to provide care appropriate to adult and young patient age groups.
Utilizes hospital's values for decision-making and to facilitate the division's hospital mission.
Follows established hospital infection control and safety procedures.
Creates rotating weekly Technician and Medical Assistant schedules.
Designates special projects as needed.
Monitors patient wait time, communicates, and troubleshoots delays.
Serves as a liaison between the technician team members and providers.
Communicates and mitigates with the provider team any clinical and administrative issues that arise during their clinical session.
Communicates provider concerns related to scheduling and clinical procedures to the Assistant Nurse Manager.
Attends all departmental weekly Team Lead meetings.
Supports the Tech and MA teams with compliance-related courses.
Prepares all Tech/MA team meeting agendas and facilitates meetings.
Supports the Assistant RN Manager with driving forward actionable items from meetings.
Directly responsible for tracking and ordering Traction and Stryker Needles supplies.
Assists with communication and management of walk-in patients.
Oversees any Inmate/Stretcher or direct admission patient process.
Oversees the EKG Tech pool.
Assists staff with administrative tasks such as verifying and updating demographic and provider information on patients.
Assists with technical scheduling issues such as appointment cancellations due to erroneous scheduling.
Maintains clinic files and patient records; screens patient charts prior to appointments, checks for lab work, x-ray, and other pertinent results, and verifies information as required.
Performs other duties as needed.
Assists attending and resident physicians with all appropriate orthopedic related procedures, using appropriate techniques and in accordance with hospital policies/procedures/practices.
Applies and removes splints and casts, and provides cast care.
Measures patients for, supplies them with, and teaches them about assistive devices such as crutches, canes, slings, and collars.
Instructs patients in basic skin care of casts and other devices, simple appropriate exercise routines and ambulation.
Arranges, assembles, adjusts, and removes traction equipment for inpatients with a physician’s order and checks traction assemblies daily.
Participates in the development of and adheres to appropriate policies, procedures, and practice guidelines.
Removes sutures, changes dressings for patients, and assists orthopedic surgeons in the operating room.
Orders and maintains an adequate inventory of orthopedic supplies in clinic areas and applicable inpatient areas.
Places daily/weekly orders with M.D.C. to establish and maintain par levels for equipment and supplies.
Completes purchase orders for equipment and supplies ordered from outside vendors.
Cleans and organizes storage areas, stocks traction supply room and clinic.
Makes routine unit/area rounds to retrieve and locate orthopedic equipment.
Delivers needed orthopedic equipment and supplies to patient care units upon request.
Allocates, and ensures the proper maintenance and storage of orthopedic equipment and supplies and evaluates their quality.
Removes malfunctioning equipment, labels it, and reports it to a supervisor for repair.
Maintains accurate and complete clinical records.
Completes charge form for applied cast or orthotic given to patient.
Batches and posts charges for services rendered and equipment and supplies used.
Places patients in exam rooms and assumes the duties and responsibilities of a Medical Assistant as needed.
Performs other duties as needed.
Performs the duties of a Medical Assistant as needed.
Adheres to all of BMC’s RESPECT behavioral standards.