Lead Operator, Data Center

Scientific Games•Urbandale, IA

23h•Onsite

About The Position

The Lead Computer Operator is responsible for the day-to-day operation of real-time transaction-driven Computer Gaming System (CGS). A Lead Operator performs the operational duties and responsibilities of the site operations staff. The Lead Operator may give direction to and work with the Operations staff to ensure command flows are processed and system functions monitored. This position serves as a liaison between the operators and the Operations management team. The Lead Operator will be called upon to troubleshoot and resolve complex issues that arise in the computer operations arena, and may work with field service and in-house staff members.

Requirements

Must have a high school diploma or equivalency
4 to 6 years of experience
An ability to quickly learn and understand new technologies
Strong time management skills
Strong personal commitment to dependability - arriving for work on-time, as scheduled
Must have above-average organizational and interpersonal skills
Possess intermediate-level skills with computer software (Microsoft Office Products)
Ability to gather data to identify, troubleshoot and resolve critical system issues
Ability to work a non-standard shift schedule and fill-in for alternate shifts, as needed
Ability to develop and maintain positive working relationships in a team environment
Ability to communicate with all levels of management
Ability to lift 30 lbs
Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all of the movements described

Nice To Haves

Prior experience with LINUX OS, Microsoft Windows Server systems are preferred

Responsibilities

Operate all CGS computer systems in accordance with established schedules, checklists and other requirements
Write and maintain the Site Training Plan for new-hire Operators and ensure new-hires are capable of performing their tasks
Provide direction and feedback to computer operators on work performed by or assigned to them
Run all Game Draws and other management programs installed on the Production gaming system
Prioritize work tasks as assigned, with strong attention to detail
Work with Field Service staff, Retailer base, and Lottery to identify, troubleshoot and resolve issues
Monitor systems for problems; log and report any problems to Operations Management
When applicable, prioritize nightly job processes to ensure performance against a time-critical schedule
When applicable, execute batch processing and system backups, and accounting controls for produced
Assist in testing new System Software Releases, Terminal Releases or other software change events
Required to fill in as needed for other operator employee vacation, sick times, etc., and on either Day or Night shift with the possibility of weekends
Execute other tasks and duties, as assigned