FMS Lead Operations Specialist

Mains'l•Brooklyn Park, MN

22h•$57,720 - $60,362•Hybrid

About The Position

Mains’l Services is seeking a Lead Operations Specialist to join our FMS team. In this lead-level role, you’ll serve as a resource and mentor to FMS team members while helping ensure accurate, timely, and compliant financial and operational processes. You’ll also serve as a first point of contact for external complaints and concerns, using your knowledge of FMS processes, systems, and policies to help resolve questions and identify opportunities for improvement.

Requirements

Excellent customer service skills and a commitment to supporting participants, stakeholders, and team members.
Experience working with financial management systems, with an emphasis on budgeting accuracy, data entry, and detailed recordkeeping.
Strong mathematical, analytical, and problem-solving skills.
Proficiency with Microsoft Office, particularly Excel.
Excellent written and verbal communication skills.
Ability to work independently, prioritize competing demands, and seek assistance when needed.
Ability to manage a high volume of daily communications and processing deadlines while maintaining attention to detail.

Nice To Haves

Previous experience supporting individuals with disabilities preferred.
College degree preferred.

Responsibilities

Mentor and train FMS team members, providing guidance on policies, systems, processes, and day-to-day questions.
Collaborate with the FMS team and internal departments to develop and implement best practices and procedures.
Conduct detailed audits of spending plans and authorizations and provide feedback and follow-up when issues are identified.
Assist with auditing participant and employee files for completeness and accuracy, including accounts payable invoices, prepayment and reimbursement documentation, and vendor credentials.
Deliver Regional Center authorizations to the Mains’l Billing Department and FMS Support Specialist.
Review timesheets, payroll reports, employee setup, and spending summaries to identify and correct errors.
Serve as a resource to participants and stakeholders regarding DDS changes and information received from Regional Centers.
Serve as a first point of contact for external complaints and concerns, helping identify appropriate solutions and escalating issues when needed.
Support a high-volume environment while maintaining accuracy, meeting deadlines, and providing responsive customer service.