Lead, Operations Specialist Non-Driving

AdaptHealth, LLC•North Port, FL

About The Position

The Lead Operations Specialist supports oversight of patient care and operational excellence. The role leads efforts to improve patient outcomes, processes, and team performance. The position supervises and supports team members, handles complex cases and escalations, trains staff, monitors performance, and works with leadership on staffing and resource planning. It also maintains knowledge of Medicare guidelines, payer policies, and regulatory changes and ensures compliance with HIPAA and company policies.

Requirements

High school diploma, an associate degree in a related field such as Healthcare Administration or Business Administration, or equivalent work experience.
One year of related work experience.
Four years of exact or comparable work experience within a healthcare or medical services organization.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills.
Comfort learning new technologies and navigating multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment.
Experience with Microsoft Office and healthcare systems.

Responsibilities

Supervise and support team members in daily operations, including complex case resolution and escalations.
Lead team meetings and facilitate onboarding and ongoing training to support staff development.
Monitor performance metrics and productivity, providing coaching, feedback, and continuous improvement guidance.
Serve as the primary escalation point for complex customer issues and regulatory compliance questions.
Drive process improvements and workflow optimization to enhance efficiency and service quality.
Partner with leadership on staffing, scheduling, and resource planning.
Maintain expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decision-making.
Analyze and report on team performance, operational trends, and key metrics.
Ensure compliance with HIPAA and company policies, including completion of required training and adherence to the AdaptHealth Compliance Program.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts and Health Savings Accounts.
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity theft protection and legal plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.