Operations Specialist Non-Driving

AdaptHealth•Murrieta, CA

About The Position

The Operations Specialist supports patient care and operational excellence by supporting regional operations, improving workflows, and helping teams meet quality and performance goals. The role processes and reviews documentation, including insurance verification, authorizations, and order accuracy, and uses electronic medical record (EMR) systems to enter, track, and validate patient and authorization data. The Specialist analyzes workflows, identifies errors, and implements solutions to improve efficiency and quality while collaborating with teams and leadership to resolve issues and communicate trends. The position also helps maintain knowledge of payer guidelines, products, and services; supports training, onboarding, and cross-functional work; and participates in projects that refine processes and improve operational performance. Additional duties include patient assessments and follow-ups, accurate documentation, and adherence to HIPAA, PPE, and infection-control standards. The role requires managing multiple priorities while meeting quality and performance metrics. Compensation is based on experience, location, and role level.

Requirements

One year of relatable work experience.
High school diploma, an associate degree in a relatable field, Healthcare Administration, or Business Administration, or equivalent work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills; Microsoft Office and healthcare systems are a plus.
Comfort learning new technologies and navigating multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service roles.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Perform patient assessments and follow-ups to support care and compliance.
Ensure accurate documentation and adherence to HIPAA, PPE, and infection-control standards.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.