Lead Operations Associate

Jackpot • New York, NY

3d • Onsite

About The Position

At Jackpot, our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment.
Internally, we’ve fostered a culture built on our core values – Decisiveness, Grit, and Lifelong Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry.
At Jackpot, our Operations team is vital to our success. We’re seeking a dedicated and passionate Full-Time Lead Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY. If you’re eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you!
Schedule: Hours are flexible and based on business needs. Saturday and Sunday availability is required.

Requirements

• A minimum of a High School degree or equivalent.
• Must be 18 years older.
• The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays.
• A passion for learning new processes and technologies.
• Experience in fast-paced environments.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving setting.

Nice To Haves

• Previous experience in a key holder or supervisory role preferred.

Responsibilities

• Open or close the location following company procedures (including security protocols).
• Serve as the acting supervisor when management is not present.
• Accurately and efficiently process customer orders to ensure a smooth and organized experience.
• Follow opening and closing procedures for assigned work area.
• Maintain all location equipment, ensuring it remains in good working condition.
• Troubleshoot basic technical issues.
• Promptly escalate any issues, concerns, or feedback to the on-duty supervisor.
• Adhere to established operating procedures to maintain quality and consistency.
• If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean.
• Assist with special projects as required.

Benefits

• Hourly Pay Rate: $21
• Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, mental health offerings, etc.)
• 401(k)
• Sick Time
• Dedication to Lifelong Learning through our Monthly Speaker Series
• Monthly cultural and social events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED