Lead Operations and Closet Installer

Up Closets•Frisco, TX

5d•Onsite

About The Position

Up Closets of Collin County is seeking an experienced, dependable, and detail-oriented Lead Operations and Closet Installer. This is a hands-on leadership role focused on leading installation teams, overseeing daily operations of the installation team, project preparation, installer coordination, quality control, job site management, and communication with ownership. The ideal candidate will ensure a smooth installation experience for customers from start to finish.

Requirements

Previous experience in closet installation, cabinetry, finish carpentry, millwork, construction, remodeling, or a similar trade.
Strong carpentry, measuring, leveling, drilling, and installation skills.
Ability to confidently read measurements, plans, and design drawings.
Experience leading or supervising a crew.
Organized and able to manage multiple project details.
Strong problem-solving skills and ability to make good decisions in the field.
Professional communication skills with customers, team members, designers, and ownership.
Close attention to detail and pride in delivering high-quality work.
Dependable, punctual, and accountable.
Comfortable providing direction and holding team members accountable to company standards.
Ability to work independently without constant supervision.
Ability to calmly figure out the next step when things don't go according to plan.
Must be able to lift and carry closet and cabinetry components, tools, and materials.
Must be able to stand, bend, kneel, climb, and work on feet for extended periods.
Must be able to safely operate power tools and installation equipment.
Must be able to load and unload materials as needed.
Must be able to work inside customers' homes and occasionally in garages or other non-climate-controlled spaces.
Reliable availability during normal weekday installation hours, with occasional additional hours as projects require.
Reliable transportation and a valid driver's license are required.

Responsibilities

Lead the installation of custom closets, pantries, garages, home offices, entertainment centers, and other organizational systems.
Read and interpret design plans, measurements, and installation specifications.
Properly install cabinetry, shelving, drawers, doors, hardware, accessories, and other system components.
Ensure installations are completed accurately, efficiently, and according to company standards.
Identify and troubleshoot installation challenges while on-site.
Maintain a clean, organized, and professional job site throughout the installation.
Protect customers' homes and belongings while work is being completed.
Complete final quality checks and address punch-list items before leaving the jobsite.
Provide a professional and positive customer experience throughout the installation process.
Review upcoming projects and installation schedules to ensure the team is prepared for each job.
Coordinate with ownership and the design team regarding project details, materials, installation requirements, and potential concerns.
Help coordinate installer scheduling and determine appropriate staffing for upcoming projects.
Confirm materials, tools, hardware, and job site requirements are ready before installation.
Serve as the primary on-site leader for installers and installation assistants.
Delegate responsibilities and provide clear direction to the installation team.
Monitor workmanship, productivity, job site cleanliness, and adherence to company standards.
Communicate project delays, material issues, damages, customer concerns, or other challenges to ownership promptly.
Document missing or damaged materials and coordinate information needed for service or follow-up visits.
Help maintain company tools, equipment, installation supplies, and vehicles.
Assist with training and onboarding new installers as the team grows.
Provide feedback and recommendations to ownership to improve installation processes, efficiency, and overall field operations.