Lead Operations Analyst

Brightspeed•Charlotte, NC

7h•Hybrid

About The Position

As the Lead Operations Analyst for the Joint Use Finance Team, you will serve as a pivotal leader, ensuring the precision and efficiency of our payment processes, helping other payment professionals deliver accurate and timely payment processing. Your expertise will be instrumental in maintaining flawless payment operations that uphold our commitment to delivering top-tier services to our customers, partner organizations and vendors.

Requirements

Degree in Accounting, Finance, Business Administration preferred, or equivalent work experience.
Experience working closely with other teams on system conversions.
Experience with expense and capital allocations.
Experience with pole, right-of-way/easement, franchise, dark fiber, and tower contracts, and inventory systems.
In-depth knowledge of Brightspeed payment and billing systems.
Produce expense/payment reports for Poles, Right-of-Way, Towers, and Dark Fiber upon request.
Knowledge of GIS systems to review data provided by vendors.
Familiarity with telecommunication industry regulations and payment best practices.
Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Excellent project management and communication skills.
Detail-oriented mindset, ensuring high accuracy in a high-volume payment environment.
Proficiency in Microsoft Office Suite and other relevant payment software

Responsibilities

Oversee the end-to-end payment operations, including invoice processing, payment disbursements, adjustments, and reconciliations, ensuring accuracy and timeliness for all stakeholders
Oversee payable and payment collection efforts
Lead other payment professionals to maximize team productivity and efficiency
Conduct regular audits of payment records, vendor invoices, and adjustments to ensure compliance with company policies and industry regulations, maintaining a high standard of payment accuracy
Provide quarterly reporting to our External Reporting Team internally for quarterly financial filings
Provide support to the Right-of-Way Team and Towers/Dark Fiber Team in payment-related matters
Collaborate with the customer service and finance teams to resolve payment-related inquiries and discrepancies, ensuring prompt and satisfactory resolutions
Serve as Subject Matter Expert (SME) for payment systems and processes
Continuously review and enhance payment procedures, systems, and workflows to optimize efficiency
Utilize payment data and analytics to generate comprehensive reports, identify trends and improvement areas, and present findings to management
Liaise with external vendors and third-party payment partners to ensure seamless integration and efficient payment processing in collaboration with internal teams
Ensure payment practices align with all legal requirements
Work closely with finance, operations, and procurement teams to ensure streamlined communications and cooperation in payment-related matters