Lead Online Manager

Sainsbury's • Lunenburg, MA

4d • Onsite

About The Position

This role is responsible for directing a small team of managers to ensure the efficient online delivery operation of the supermarket. The position requires accountability for on-time deliveries, managing a fast-paced department with numerous KPIs, and ensuring compliance with processes and procedures. The Lead Online Manager will also plan for key trading activities and events in collaboration with the store leadership team. A significant part of the role involves taking full accountability for the store overnight, acting as a role model, and coaching for high standards and efficiency. Responsibilities also include people management, encompassing pay and scheduling, training, communication, and employee relations activities such as performance management, absence management, and disciplinary actions.

Requirements

• Experience leading large teams in a fast-paced, customer-focused environment.
• Experience developing leaders, building high-performing teams, and creating a culture of ownership and accountability.
• A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
• Proven success in delivering and improving KPIs (sales, stock availability, customer satisfaction, colleague engagement).
• Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
• Leadership experience in an operational environment (retail, hospitality, or food service) where departmental performance was owned and the store was confidently led in the absence of senior leadership.
• Evidence of leading change (rolling out new ways of working, embedding new systems, or shifting team mindsets) and making change stick.

Nice To Haves

• Experience of managing managers in a fast-paced performance-focused environment.
• An operator who is comfortable managing alone in the absence of more senior management.
• Confident in the use of data, and understanding/interpreting KPIs or other performance indicators, and has experience of improving these.
• Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
• Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).

Responsibilities

• Direct a small team of managers to deliver the online delivery operation of the supermarket, ensuring every delivery goes out on time.
• Review data and ensure compliance to processes and procedures in a fast-paced department with many KPIs.
• Plan for upcoming key trading activities and events by working closely with the rest of the store leadership team.
• Regularly take full accountability for the store overnight, role modelling and coaching for high standards and efficiency.
• Manage people, including pay and scheduling routines, training, communication, and employee relation activities such as managing performance, absence, and completing disciplinaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed