Lead, Online Customer Experience

The Home Depot

8d•CA$70,400 - CA$79,100•Onsite

About The Position

We are seeking a dynamic UX Lead to manage operations execution, team capacity, and stakeholder relationships. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences. This role also involves developing and attracting top talent.

Requirements

University/College degree in a related area of study, or equivalent experience.
2+ years in a relevant field
1+ year leadership experience
Proven experience in managing UX teams and projects.
Excellent communication and interpersonal skills.
Previous experience in eCommerce is required.
An aptitude for analytics; ability to derive insights, take action, and a bias for action
Strong problem-solving skills
Strong organizational skills with the ability to manage multiple projects
Strong attention to detail
Self-starter with the ability to work independently with only general guidance
Must be comfortable with Ambiguity

Nice To Haves

Experience with Adobe Analytics, Looker, Tableau & P360 an asset

Responsibilities

Leverage research to identify opportunities to drive value across shopping experiences.
Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
Facilitate and align postmortem shopping experiences with partners.
Ensure proper workload distribution and project intake process.
Monitor key metrics and continuously improve the shopping experience.
Evaluate and action opportunities to improve the business.
Lead high-profile portfolio alignment discussions with merchants to ensure business objectives align with online strategies to drive growth.
Regularly assess category performance, analyze trends and competitor landscape, collaborate with cross-functional partners to enhance customer experience, optimize on-site search and browse elements, and manage taxonomy, attributes, and facets for better product discoverability.
Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
Work effectively with cross-functional teams to drive efficiency in existing processes.
Bridge the gap between stakeholders and partners to align project roadmaps, ensuring the right opportunities drive the business forward.
Facilitate stakeholder and partner engagement, maintaining transparency on backlog and in-flight priorities.
Lead interview exercises, determine cultural and team fits, and align organizational needs.
Coach resources and mentor UX team members for career development.
Conduct 1:1s and performance reviews to develop team skills.