Lead Office Services Associate

K2 Services•Washington, DC

14d

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. As a Lead Office Service Associate, you will be responsible for managing a team of office service associates, this person needs to be skilled in legal print production with some leadership experience to lead a team of 6. Knowledge of Xerox printers, Fiery Command Workstation and JobMaster is required. The ideal candidate has excellent leadership skills, a keen attention to detail, and a customer-centric mindset. This role reports to the Client Relations Manager or the Client Relations Director.

Requirements

High school diploma or equivalent, is a must
2-3 years of experience
Ability to understand client inquiries and provide effective responses
Experience in using Microsoft Office products and applications
Understands the importance of delivering added value to clients
Team player who can keep a positive attitude, motivate peers, and build relationships
Ability to maintain confidentiality and security of any client information
Displays a pleasant and cheerful disposition at all times
Skilled in legal print production
Leadership experience
Knowledge of Xerox printers, Fiery Command Workstation and JobMaster is required

Nice To Haves

Excellent leadership skills
Keen attention to detail
Customer-centric mindset

Responsibilities

Lead, train, and supervise the office service team to ensure smooth and efficient operations of office services.
Assign tasks and responsibilities to team members, distributing workload effectively and ensuring tasks are completed on time.
Conduct regular performance evaluations, providing constructive feedback, and recognizing outstanding performance.
Foster a positive team culture, promoting collaboration, and encouraging continuous improvement within the office service team.
Take responsibility for the overall maintenance and organization of the office space, ensuring it is clean, presentable, and professional.
Monitor and manage office supplies, stationery, pantry items, and other essential resources, restocking as needed to support daily operations.
Coordinate with janitorial staff and maintenance personnel to schedule cleaning and upkeep tasks, maintaining a comfortable and welcoming environment for employees and visitors alike.
Implement effective organizational systems, such as document filing and storage, to enhance office efficiency and accessibility.
Provide exceptional customer service to all employees, responding promptly and courteously to inquiries, requests, and concerns related to office services.
Act as the primary point of contact for office-related issues, demonstrating problem-solving skills and effective communication to address and resolve various concerns.
Proactively identify opportunities to improve office services and streamline processes, incorporating feedback from employees to enhance the overall office experience.