Lead Office Assistant

Metropolitan Family Services • Chicago, IL

3d • Hybrid

About The Position

Metropolitan Family Services (MFS) is seeking a Part-Time Senior Services Office Lead for their North office in Chicago, located at the Edgewater Senior Center. MFS is an organization dedicated to empowering families to learn, earn, heal, and thrive, with a strong emphasis on community. This role involves providing outreach, engagement, and support to clients aged 55 and older, coordinating activities, and acting as an advocate within the community.

Requirements

• High School Diploma or GED required.
• 1+ years of experience in a related field or senior populations required.
• Satisfactorily pass all relevant screenings and criminal background checks.
• Travel between sites is required.

Nice To Haves

• Bachelor’s degree in social work or related field from an accredited college or university preferred.

Responsibilities

• Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources.
• Complete assessments to understand basic needs, quality of life indicators, current services, and to identify opportunities for education/socialization and recreational activities.
• Organize and coordinate recreational, social, and educational activities for seniors.
• Conduct ongoing engagement, reassessment, and goal planning.
• Conduct well-being checks as needed.
• Handle emergency and crisis situations with residents.
• Establish a senior group to support the development of community events and activities.
• Be aware of all resources in the community and work with these resources to provide referrals for seniors.
• Serve as an advocate.
• Track and follow up as appropriate.
• Work within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Enter documentation in CMTS and file by assigned timeline.
• With program supervisor approval or higher, authorize limited amounts of financial assistance to clients.
• Track and manage deliverables to meet and exceed monthly goals.
• Take increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Other programmatic duties assigned by supervisor.
• Work effectively with diverse staff and service populations.
• Attend monthly coordination and community meetings.
• Work a rotating weekend/evening schedule per year that includes a Saturday and at least one late night required.
• Plan accordingly, as needed in response to scheduled activities/ events at assigned buildings.
• Other duties as assigned.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• HSA accounts with employer contributions ($2,000 individual, $4,000 family, pro-rated)
• FREE General Medicine and Behavioral Health Teladoc services
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED