Lead Office Administrator - Eugene, OR

Mindful Support Services•Eugene, OR

5d•Onsite

About The Position

We're looking for someone who enjoys being the person others can count on. As the Lead Provider Support Specialist, you'll be the primary on-site support person for our Eugene office, helping providers, clients, and teammates while keeping day-to-day operations running smoothly. While you'll have support from an Office Manager, leadership team, and coworkers, much of that partnership happens virtually. We're looking for someone who is comfortable working independently, staying organized, communicating proactively, and taking ownership of their work. We're hiring directly into this lead-level role because this office needs someone who can bring strong communication, organization, and leadership skills from day one. This role also offers opportunities for growth within a growing organization for someone excited to take on increasing responsibility over time. We welcome candidates from healthcare, hospitality, retail, office administration, customer service, and other service-focused industries who have developed strong leadership, communication, and organizational skills.

Requirements

2-3 years of experience in customer service, administrative support, office coordination, hospitality, retail leadership, healthcare administration, or a similar customer-facing role
At least 1 year of experience in a leadership position such as Lead, Shift Lead, Team Lead, Trainer, Supervisor, Assistant Manager, or a comparable role
Demonstrated ability to organize and prioritize multiple responsibilities in a fast-paced environment
Strong written and verbal communication skills
Experience building professional relationships with customers, clients, patients, or business partners
Ability to work independently while maintaining communication and collaboration with a larger team
Strong problem-solving skills and the ability to navigate challenges with professionalism and sound judgment
Comfortable learning new technology platforms and troubleshooting basic technical issues
Demonstrated reliability, accountability, and follow-through

Nice To Haves

Experience supporting a team, coordinating workflows, training new employees, or serving as a resource for coworkers
Experience handling escalated concerns, difficult conversations, or customer service recovery situations
Experience working in an environment that required strong organization, attention to detail, and management of competing priorities
Experience with scheduling systems, administrative software, electronic records systems, or similar technology platforms

Responsibilities

Providing excellent customer service over the phone, in person, and via email
Creating a warm and welcoming atmosphere for clients
Managing the front desk by helping clients prepare for their visits
Scheduling client appointments
Supporting mental health providers with administrative requests
Client insurance benefits verification
Consistent monitoring of overall PSS success, assess support needs or gaps, and proactively foster collaboration and motivation across the team
Contributing to and developing training materials and resources