Lead Network Engineer

Wells Fargo•Charlotte, NC

3d•Hybrid

About The Position

Wells Fargo is seeking a skilled Lead Network Engineer to lead complex technical initiatives across large-scale network applications, data systems, and voice technologies. This role involves diagnosing and resolving advanced issues, implementing secure and compliant network solutions, and collaborating with cross-functional teams to ensure optimal performance and reliability. The ideal candidate will bring deep expertise in Cisco Unified Communications, telephony systems, and network troubleshooting, along with a strong understanding of regulatory standards and infrastructure best practices. In this role, you will: Lead the review, resolution and implementation for the most complex technical issues and initiatives related to large scale network applications, data systems, voice and other technical products and services Use and create diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems Evaluate or review queries to extract data, create standard procedures, or perform limited programming to fine tune systems supported Research performance trends and recommend process improvements Perform complex migrations from development to production, upgrades, installations and configurations Make decisions in security and regulatory policies to design and implement foolproof secured network solutions Assess changes for risk to production systems and assure quality, security and compliance requirements are met for supported areas Identify gaps in current technology processes and recommend changes to assure Service Level Agreements can be supported Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Requirements

5+ years of Network engineering experience supporting enterprise‑scale environments, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of hands‑on experience configuring, supporting, and troubleshooting advanced network security and traffic management platforms, including F5 (LTM and ASM), AVI load balancers, and Enterprise proxy and web filtering solutions
4+ years of Cisco Unified Communications Manager (CUCM) experience
4+ years of Telephony experience
4+ years of technical troubleshooting experience
Demonstrated expertise supporting application security and delivery platforms, including, Application Security Manager (ASM), Imperva SecureSphere, Akamai Virtual Front Door (VFD)
Hands‑on experience installing, configuring, and supporting Fortinet devices, particularly in secure ingress/egress or SNI‑related environments
Proven ability to operate independently as a technical lead during complex, high‑severity, or high‑impact incidents, including, Owning issue resolution end‑to‑end, Making real‑time technical decisions, and Coordinating across multiple teams and vendors
Strong communication skills, including the ability to, Clearly communicate complex technical issues to senior leadership in non‑technical terms, and Provide concise impact assessments, risk summaries, and resolution updates
Leadership and mentorship experience, including, Coaching and guiding junior engineers, and Providing training, technical review, and escalation support.

Nice To Haves

3+ years of experience troubleshooting SIP (Session Initiation Protocol) call flows
Experience configuring and supporting CIENA network devices, particularly in support of Dark fiber backbone or optical transport infrastructure
Experience supporting new or emerging technologies, including the ability to, Quickly learn new platforms, and Provide early operational support during rollout phases
Process and operational improvement experience, including, Providing technical input into existing and new support processes
Designing solutions that shift resolution to lower support tiers where appropriate
Knowledge and understanding of Session Border Controllers (SBCs)
Knowledge and understanding of Information Technology infrastructure and networking
Knowledge and understanding of contact center environments and associated technologies
Knowledge and understanding of Genesys call system
Knowledge and understanding of voice systems engineering and/or architecture
Knowledge and understanding of call recording systems
Knowledge and understanding of Trader/turret telephony systems
Knowledge and understanding of automation technologies and tools
Vendor certifications (Cisco, Ribbon/Sonus, SIP, Network+, etc.)

Responsibilities

Lead the review, resolution and implementation for the most complex technical issues and initiatives related to large scale network applications, data systems, voice and other technical products and services
Use and create diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems
Evaluate or review queries to extract data, create standard procedures, or perform limited programming to fine tune systems supported
Research performance trends and recommend process improvements
Perform complex migrations from development to production, upgrades, installations and configurations
Make decisions in security and regulatory policies to design and implement foolproof secured network solutions
Assess changes for risk to production systems and assure quality, security and compliance requirements are met for supported areas
Identify gaps in current technology processes and recommend changes to assure Service Level Agreements can be supported
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals