Engineering & Networks - Network & Svcs Operations Representative

Accenture LLP•Boston, MA

7d•Onsite

About The Position

We are seeking an experienced Lead Network Engineer with 10+ years in network architecture, design, and management. The ideal candidate combines strong technical expertise with proven leadership skills to oversee a team of engineers and manage enterprise-grade network infrastructure for optimal performance, security, and scalability.

Requirements

10+ years in network architecture, design, and management.
Strong technical leadership experience in enterprise and cloud networking, with accountability for design decisions, standards definition, and operational governance across hybrid environments.
Demonstrated experience in managing multivendor and multi-protocol routing environments with deep expertise in complex BGP routing environments.
Proven expertise in AWS and Azure cloud networking, including AWS Direct Connect, Transit Gateway, Route 53, and Elastic Load Balancers (ELB), as well as Azure ExpressRoute, Virtual Network Gateway, Azure DNS Resolver, and Azure Load Balancers, with the ability to define resilient and scalable reference architectures.
Experience providing technical oversight and governance for SD-WAN platforms, specifically Palo Alto ION SD-WAN, including the design and management of global and regional SD-WAN architecture models, development and implementation of policy frameworks for application-aware traffic steering, and establishment of operational standards for monitoring, performance management, and lifecycle operations.
Strong understanding of Network Access Control (NAC) using Cisco ISE, with experience in defining enterprise-wide strategies and standards, including 802.1X and MAB authentication models, as well as policy design, compliance management, and overall access control governance.
Hands-on experience with cloud contact center solutions, including Zoom Phone and SIP call flows, covering user provisioning, voicemail, call flows, auto-receptionist setup, desk phones, and policy enforcement.
Proven ability to drive issue resolution, implement operational standards, and ensure reliable, scalable operations.
Strong skills in reporting, basic troubleshooting, team mentoring, and stakeholder collaboration across IT, business, and vendor teams.
Demonstrated ability to lead and mentor engineering teams, driving technical excellence, skill development, and adoption of best practices.

Nice To Haves

Routing & Switching (Cisco): Advanced configuration and troubleshooting across enterprise networks.
NAC (Cisco ISE): Design, implement, and support authentication/authorization policies and integrations.
Load Balancing (F5): Engineering, configuration, and optimization of F5 load balancers.
DDI (Infoblox): Manage and engineer DNS, DHCP, and IPAM services.
SD‐WAN: Provide engineering and operational support for SD‐WAN connectivity and optimization.
Meraki: Support and optimize Meraki (MX, MS, MR) infrastructure.
AWS Networking: Support VPCs, subnets, routing, and hybrid connectivity use cases.

Responsibilities

Oversee a team of engineers and manage enterprise-grade network infrastructure for optimal performance, security, and scalability.
Provide engineering and operational support for SD-WAN connectivity and optimization.
Support and optimize Meraki (MX, MS, MR) infrastructure.
Support VPCs, subnets, routing, and hybrid connectivity use cases in AWS.
Demonstrated experience in managing multivendor and multi-protocol routing environments with deep expertise in complex BGP routing environments.
Experience providing technical oversight and governance for SD-WAN platforms, specifically Palo Alto ION SD-WAN, including the design and management of global and regional SD-WAN architecture models, development and implementation of policy frameworks for application-aware traffic steering, and establishment of operational standards for monitoring, performance management, and lifecycle operations.
Strong understanding of Network Access Control (NAC) using Cisco ISE, with experience in defining enterprise-wide strategies and standards, including 802.1X and MAB authentication models, as well as policy design, compliance management, and overall access control governance.
Hands-on experience with cloud contact center solutions, including Zoom Phone and SIP call flows, covering user provisioning, voicemail, call flows, auto-receptionist setup, desk phones, and policy enforcement.
Proven ability to drive issue resolution, implement operational standards, and ensure reliable, scalable operations.
Strong skills in reporting, basic troubleshooting, team mentoring, and stakeholder collaboration across IT, business, and vendor teams.
Demonstrated ability to lead and mentor engineering teams, driving technical excellence, skill development, and adoption of best practices.