Lead Mover

Goodwill of Colorado•Colorado Springs, CO

7d•Onsite

About The Position

The Lead Mover is responsible for overseeing and participating in the safe, efficient, and professional loading, transportation, and unloading of customer belongings and equipment. This role serves as the on-site team leader, ensuring moving crews follow company procedures, maintain high customer service standards, and complete assignments safely and on schedule.

Requirements

1 year experience
Ability to operate moving equipment safely.

Nice To Haves

High school diploma or equivalent preferred.
Previous moving, logistics, warehouse, or transportation experience preferred.
Leadership or supervisory experience is a plus.
Valid driver's license preferred.

Responsibilities

Lead and supervise moving crew members during residential and commercial moves.
Assign tasks and ensure crew members work efficiently and safely.
Provide training and guidance to new movers.
Maintain a positive and professional work environment.
Safely load, secure, transport, and unload furniture, equipment, and customer belongings.
Properly wrap, pad, and protect items to prevent damage during transport.
Assemble and disassemble furniture as needed.
Inspect items before and after transportation for any damage.
Serve as the primary point of contact for customers on-site.
Communicate move details, timelines, and expectations with customers.
Address customer questions and concerns professionally.
Ensure a positive customer experience throughout the moving process.
Follow all company safety policies and procedures.
Ensure proper lifting techniques and use of moving equipment.
Maintain a clean and organized truck and work area.
Report accidents, damages, or safety concerns to management immediately.