Lead Monitor Part Time Graveyard Shift

Volunteers of America Los Angeles•Costa Mesa, CA

3d•Onsite

About The Position

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans *About Us: VOALA Helping Our Most Vulnerable Change TheirI am a Lead Monitor at VOALA. I am responsible for arranging, coordinating, supervising, mentoring, and overseeing the Monitors' efforts to provide security of the program premises, and safety for program clients, visitors, and employees. I also provide safety training to the Monitor staff and ongoing safety oversight. I perform Monitor duties on behalf of program clients/participants, as well as leading and training Monitors. Driving ability is preferred. I am responsible for assigning shifts, ensuring that Monitors are scheduled around the clock, and planning personal shifts to observe each shift during the week. I train Monitors in program operations, safety, and security expectations and procedures. I oversee operations for safety practices and provide ongoing safety leadership. I am responsible for shelter security, including monitoring the shelter entrance, screening bags and persons entering the shelter, and patrolling premises as scheduled. I monitor clients, conduct room checks, and report violations of rules. While patrolling, I continuously observe for safe operations/conditions and report safety concerns. I am responsible for asset protection, including completing written reports and incident logs of daily activities and irregularities, such as unusual occurrences, equipment or property damage, theft, and the presence of unauthorized persons. I provide client/participant support, including driving tasks if licensed. I act as a role model for participants at all times. I am a mandated reporter and must report any instance of physical or sexual abuse to proper authorities. I must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications. I must be able to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients. I have one year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate, or I will complete Careers for a Cause (C4C) within 60 days of hire. Within 30 days of hire, I must successfully complete VOALA safety training. I have one year in the general security field, and/or social services / human services, and/or customer service experience. Preferred qualifications include a current California driver's license and clean driving record, demonstrated knowledge of CA driving laws, experience in a group residential setting, experience serving the homeless, and related experience in a mental health or substance abuse treatment setting, or other group residential program. I have a clean driving record to be insurable by VOALA insurance.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement. OR Complete Careers for a Cause (C4C) within 60 days of hire.
Within 30 days of hire, must successfully complete VOALA safety training.
One year in the general security field, and/or social services / human services, and/or customer service experience.

Nice To Haves

Driving ability preferred.
Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws.
Experience in a group residential setting is preferred.
Experience serving the homeless is preferred.
Related experience in a mental health or substance abuse treatment setting, or other group residential program.
Database familiarity
Clean driving record to be insurable by VOALA insurance

Responsibilities

Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
Train Monitors in program operations, safety, and security expectations and procedures.
Oversee operations for safety practices, provide ongoing safety leadership.
Monitor Shelter entrance
Screen bags and persons entering shelter
Patrol premises as scheduled
Monitor Clients; conduct room checks; report violations of rules
While patrolling continuously observe for safe operations/conditions, report safety concerns
Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons
Client/Participant Support, including driving tasks if licensed
Other duties as required and may be subject to change
Act as a role model for participants at all times.
Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
Assists passengers in securing wheelchairs, car seats and other mobility devices
Ensures safety of passengers, operates vehicle in safe manner at all times
Maintains trip records as well as mileage and gasoline usage records
Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs
Inputs required data to computer systems and logs