Lead Membership Manager

General Dynamics Information Technology

3d•$119,000 - $161,000•Remote

About The Position

The Lead Membership Manager is our lead in operations supporting the integrity and effectiveness of Organ Procurement and Transplantation Network (OPTN) membership processes. This role involves monitoring compliance with OPTN policies and bylaws across transplant centers, organ procurement organizations (OPOs), and laboratories, as well as processing membership applications, maintaining accurate records, and performing data-driven analysis to enhance system quality. The Lead Membership Manager acts as an essential liaison with members, providing guidance, ensuring regulatory adherence, and supporting the Membership and Professional Standards Committee (MPSC) in their oversight activities.

Requirements

Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field.
At least 6 years’ experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service.
Analytical Skills: Strong abilities in critical thinking, problem-solving, and data analysis
Technical Proficiency: Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel.
Experience in working within data-driven systems or databases is preferred.
Communication Skills: Exceptional written and verbal communication skills to effectively liaise with members and stakeholders.
Organizational Abilities: Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.
Customer Service experience
Must be able to obtain a Public Trust clearance

Nice To Haves

Experience in working within data-driven systems or databases is preferred.

Responsibilities

Manages member organization's service operations to deliver member satisfaction, and achieve strategic goals.
Overseeing individual process membership application from intake through decision.
Implements programs and initiatives to engage current members and follows service operational standards and policies to deliver efficient services to members.
Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards.
Conduct routine reviews of member information and identify potential deficiencies or areas for improvement.
Analyze membership applications and update requests for completeness, accuracy, and compliance standards.
Work with applicants to address deficiencies and ensure necessary documentation is submitted.
Prepare application summaries and support committees reviewing membership requests.
Perform quantitative and qualitative analysis of member performance metrics and trends.
Utilize dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts.
Identify actionable insights and recommend improvements based on data analysis.
Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions.
Provide guidance and support to members navigating application and compliance processes.
Support MPSC activities, including member performance improvement and compliance reviews.
Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems.
Collaborate with internal teams and stakeholders to ensure the seamless delivery of membership services.