Lead Member Services Representative

Crunch Fitness • San Antonio, FL

3d • Onsite

About The Position

The Lead Member Services Representative provides exceptional customer service to club members and staff at Crunch Fitness – Undefeated Tribe. This front-desk role creates a welcoming environment for members and guests and supports membership sales, check-ins, product promotions, new member enrollment, and daily club operations. The representative helps maintain a clean, organized, “grand-opening ready” facility and ensures interactions reflect Crunch service standards. The posting describes the role as a Member Services Representative in its position overview and duties, while the job title identifies it as a Lead Member Services Representative.

Requirements

• At least one year of experience in a service-oriented position is preferred.
• Ability to communicate effectively and proficiency in reading and writing are required.
• Strong customer service orientation.
• CPR/AED certification is required and may be obtained within 30 days of hire.
• High school diploma or GED required.
• Must be able to lift or move up to 50 pounds.
• Daily duties require prolonged standing and walking.
• Applicants must be authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

• Experience in a service-oriented position for at least one year is preferred.

Responsibilities

• Greet members and guests warmly and enthusiastically, demonstrating member engagement as part of the Crunch SLA process.
• Assist with membership, retail, and tanning product sales.
• Promote membership privileges, including tanning, group fitness, small group training, and childcare.
• Meet new member enrollment expectations, including guest conversion, Peaks percentage, ACH percentage, and CrunchOne Kickoff standards.
• Check in members and guests according to company procedures and resolve check-in alerts.
• Answer phones courteously, helpfully, and professionally.
• Communicate special events to members and guests.
• Facilitate member requests or forward them to a manager.
• Maintain a professional and courteous disposition.
• Know club facilities, services, programs, schedules, and hours of operation.
• Maintain a clean and organized work area and help keep the facility grand-opening ready, including cleaning beyond shift duties when asked.
• Navigate all front-desk stations, including check-in, Relax & Recover, guest services, and membership sales.
• Perform opening and closing checklists and duties.
• Support club events and initiatives and communicate clearly with leaders and teammates.

Benefits

• PTO.
• Subsidized health insurance coverage (health, dental, and vision) for full-time positions.
• Basic life and AD&D coverage.
• Health Savings Account (HSA).
• Short-term disability coverage.
• Free gym membership.
• Competitive pay.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED