Lead Member Services Representative

Crunch Fitness • Burnsville, MN

3d • Onsite

About The Position

The Lead Member Services Representative provides customer service to members and staff at Crunch Fitness – Undefeated Tribe. As the face of the club, this role creates a welcoming environment, supports membership sales and enrollments, checks in members and guests, promotes club products and programs, and manages front desk operations. The representative answers phones, assists with member requests, communicates events, maintains accurate procedures, and helps keep the desk, lobby, and facility clean and ready for members.

Requirements

• At least one year of experience in a service-oriented position is preferred.
• Effective communication skills and proficiency in reading and writing are required.
• Strong customer service orientation.
• CPR/AED certification is required and may be obtained within 30 days of hire.
• Ability to lift or move up to 50 pounds.
• Ability to stand and walk for prolonged periods during daily duties.
• High school diploma or GED required.

Nice To Haves

• At least one year of experience in a service-oriented position.

Responsibilities

• Greet members and guests warmly and demonstrate member engagement according to the Crunch SLA process.
• Assist with membership, retail, and tanning product sales.
• Promote membership privileges and programs, including tanning, group fitness, small group training, and childcare.
• Meet new-member enrollment expectations, including guest conversion, Peaks and ACH percentages, and CrunchOne Kickoff standards.
• Check in members and guests according to company procedures and resolve check-in alerts.
• Answer phones courteously, helpfully, and professionally.
• Communicate special events to members and guests.
• Facilitate member requests or refer them to a manager.
• Maintain a professional and courteous disposition.
• Know the club’s facilities, services, programs, schedules, and hours of operation.
• Keep the work area clean and organized, and help maintain a grand-opening-ready facility.
• Work across front desk stations, including check-in, Relax & Recover, guest services, and membership sales.
• Perform opening and closing checklists and duties.

Benefits

• PTO
• Subsidized health insurance coverage, including health, dental, and vision, for full-time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership
• Competitive pay
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED