Lead Medical Transcriptionist

UPMC•Pittsburgh, PA

12d

About The Position

The Lead Medical Transcriptionist orients and trains new employees and provides training to existing department employees. The role documents and communicates changes to transcription procedures and systems, maintains systems, develops and produces requested reports, and supports daily operations. The position maintains transcription procedure and system manuals; manages changes to formats, documents, and specialized vocabulary; and updates author names and titles. It coordinates staff schedules and helps ensure smooth daily department operations. The Lead Medical Transcriptionist also performs transcription as required and supports troubleshooting and maintenance of systems and office equipment. The role requires a high school diploma or GED with two years of transcription experience, or an associate's degree in a related field with one year of transcription experience. Candidates must meet departmental productivity and quality assurance score requirements when transcribing, and be able to work extensively with medical terminology and use strong grammar and transcription problem-solving skills to detect and correct errors.

Requirements

High school diploma or GED and two years of transcription experience, or an associate's degree in a related field and one year of transcription experience.
Must meet departmental productivity and QA score requirements when performing transcription.
Ability to work extensively with medical terminology.
Strong grammatical and transcription problem-solving skills to detect and correct errors in spelling, syntax, word usage, and punctuation.
Act 34 clearance.

Responsibilities

Maintain transcription procedure and system manuals and distribute them to staff and management.
Manage changes in formats, documents, and specialized vocabulary; update author names and titles.
Ensure staff complete all required training.
Troubleshoot problems with systems used, including individual PCs.
Assist with maintenance of general office equipment, including phones, printers, copiers, fax machines, print servers, and PCs, when required.
Prepare job lists and schedules for outsourced transcriptionists.
Assist with dictation system updates and edits; assign jobs, update user profiles, manage pools and pool scripts, transfer jobs for outside transcription, and monitor print production, backlog, and other management reports.
Search journals, publications, the internet, and other sources for clinical resources to update service protocols with new terminology.
Perform transcription functions as required.
Coordinate staff schedules and ensure smooth daily operation of the department.
Provide initial, follow-up, and ongoing training to medical transcription staff, including training on dictation and transcription software and Word for word processing.
Attend required meetings.
Orient new transcription staff to department policies, procedures, and standards.
Update staff on software revisions, upgrades, system issues, and productivity tips; plan and deliver training when needed.