Lead Medical Support Assistant

Veterans Health Administration • East Orange, NJ

1d • Onsite

About The Position

The Lead Medical Support Assistant (Lead MSA) is a staff position within the Health Administrative Service (HAS) at VA NJHCS. The position supports Eligibility & Enrollment, Emergency Room, and Inpatient Units by receiving, admitting, scheduling, and assisting Veterans seeking medical care. The Lead MSA is also a fully qualified typist and must have excellent communication skills.

The Lead MSA coordinates workflow and staff assignments, assesses workload and staffing coverage, monitors work quality, and provides guidance and training to staff. The role supports accurate and timely healthcare-benefit applications and updates in the VES system and associated portals, and schedules outpatient clinic appointments using VistA scheduling options. At least 25% of the time must be spent performing lead duties.

This is a full-time position. The shift will be discussed during the interview and will involve rotation. Telework is not available, and the position is not virtual. Relocation and recruitment incentives are not authorized.

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under applicable law.
• High school diploma, GED equivalency certificate, or a state or territorial education department proficiency certificate.
• Proficiency in spoken and written English.
• One year of creditable experience equivalent to the next lower grade for the GS-07 Lead MSA grade determination.
• Creditable experience must involve MSA-related knowledge, skills, and abilities or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting.
• At least 25% of work time in a Lead MSA assignment must be spent performing lead duties.
• Advanced knowledge of medical terminology and clinical-flow processes relating to access to care across multiple clinics, specialties, or community resources.
• Skill communicating to achieve desired outcomes and coordinating with interdisciplinary care-team staff.
• Ability to use numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, delegate tasks and responsibilities, and meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements and workflow priorities, adjust workflow to team and patient needs, follow up on pending issues, and understand the impact of incomplete work across multiple clinics.
• Must complete the required application steps, questionnaire, and online assessment.
• Must register for Selective Service if applicable to males born after December 31, 1959.
• Must be able to complete a background/security investigation and the online onboarding process.
• Must participate in the seasonal influenza vaccination program as a VA health care personnel requirement.
• Must serve a one- or two-year trial period.
• Foreign education used to qualify must be evaluated as equivalent to U.S. education by a qualified credential-evaluation organization.

Responsibilities

• Monitor and assign work, provide input on performance, resolve daily workplace issues, and maintain efficient workflow.
• Assure coverage of all areas of responsibility and assess daily staffing and workload needs.
• Conduct ongoing reviews to ensure quality of work.
• Ensure accurate and timely entry of new applications and healthcare-benefit updates in the VES system and use VBMS, ICB, VIS, and ISS portals.
• Provide staff guidance about changes in policies and procedures.
• Distribute and balance workload.
• Create and maintain employee work schedules for Eligibility, Emergency Room, and Inpatient Units.
• Orient and provide on-the-job training for new and current employees, and ensure training requirements are met.
• Organize the work structure and act as a liaison between the Lead MSA and staff to resolve day-to-day conflicts.
• Assist with complex and non-standard procedures, including clinical-flow processes related to access to care.
• Schedule outpatient clinic appointments using VistA scheduling options.
• Coordinate Advanced MSA assignments and workflow in an interdisciplinary unit.
• Act as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

Benefits

• Federal employee benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• Selected applicants may request consideration of prior work or military service for annual-leave accrual credit; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED