Lead Medical Support Assistant
About The Position
The Lead Medical Support Assistant (MSA) serves as the lead clerk for MSA staff, including advanced MSAs, in the Scheduling Unit within the HAS Service Line. The position supports the VHA Patient Aligned Care Team (PACT) initiative and may also lead MSA staff in Specialty Clinics, including the Community Living Center at the CBOC. The role coordinates daily work assignments and staffing coverage, identifies training needs, and supports patient safety and access to care across interdisciplinary settings. The Lead MSA may participate in PACT or Specialty Service Line daily teamlet huddles and weekly team meetings focused on patient care planning and management. The work schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., and may change based on agency need. Telework is not available; this is not a virtual position.
Requirements
- U.S. citizenship, subject to the stated exceptions for non-citizens under VA policy.
- High school diploma, GED equivalency certificate, or state- or territorial-level proficiency certificate, unless qualifying under the applicable grandfathering provision.
- One year of creditable experience equivalent to the next lower grade (GS-06).
- Advanced knowledge of medical terminology and clinical flow processes related to access to care across multiple clinics, specialties, and/or community settings.
- Skill in communicating with individuals to obtain the desired effect and coordinating with interdisciplinary care team staff.
- Ability to use numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
- Ability to organize work, set priorities, and delegate tasks and responsibilities to meet deadlines.
- Ability to provide staff development and training.
- Ability to manage staffing requirements and workflow priorities, and adjust work to meet team and patient needs; follow up on pending issues and understand the impact of incomplete work across multiple clinics.
- Proficiency in written and spoken English.
- Successful completion of a pre-employment physical evaluation and required background/security investigation.
- Participation in the seasonal influenza vaccination program.
- Completion of the required online onboarding and application requirements.
- Ability to serve a one- or two-year trial period, subject to the stated terms.
Responsibilities
- Assign daily workloads and ensure appropriate staffing coverage for MSA staff, including advanced MSAs.
- Determine staff training needs and provide staff development and training.
- Support patient safety standards by ensuring patients are identified using two forms of identification: name and full Social Security Number.
- Provide front-line contact with patients and staff and help shape perceptions of VA healthcare services.
- Ensure MSA staff explain the VA's mandate to collect insurance information from veterans, their families, and other eligible patients.
- Ensure staff collect, scan, and update health insurance information in support of the revenue process.
- Train staff on VHA Scheduling Directives and accurate scheduling responsibilities; rotate training so all MSA staff attend and understand the process.
- Participate as requested in PACT or Specialty Service Line daily teamlet huddles and weekly team meetings concerning patient care planning and management.
- Organize work, set priorities, delegate tasks, follow up on pending issues, and adjust workflows to meet team and patient needs across multiple clinics.
Benefits
- Federal employee benefits package; specific benefits and eligibility depend on position type and should be confirmed with the hiring agency.
- Potential credit toward annual leave accrual based on prior federal work or military service, subject to prior request and approval.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
