Lead Medical Support Assistant
About The Position
The Lead Medical Support Assistant is located in the Physical Medicine and Rehabilitation Department at the Minneapolis VA Medical Center. The position provides medical administrative support to departmental clinics to support day-to-day operations related to patient care and treatment. The Lead MSA coordinates advanced MSA assignments and workflow in an interdisciplinary unit, assesses workload and staffing coverage, evaluates training records and needs, and helps with complex or non-standard procedures, including clinical flow and access-to-care processes across multiple clinics, specialties, and community resources. The role is responsible for scheduling, guiding and training staff, organizing work, balancing workloads, maintaining employee schedules, and resolving day-to-day conflicts among staff and interdisciplinary colleagues. The full performance level is GS-7. The position is not virtual; telework is available on an ad-hoc basis. Work schedule is Monday through Friday during administrative hours.
Requirements
- U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under 38 U.S.C. § 7407(a).
- High school diploma, GED equivalency certificate, or state/territorial proficiency certificate.
- Proficiency in spoken and written English.
- One year of experience equivalent to the GS-6 grade level for the GS-7 Lead Medical Support Assistant grade.
- Advanced knowledge of medical terminology and clinical flow processes related to access to care across multiple clinics, specialties, or community resources.
- Skill in communicating to achieve desired outcomes and coordinating with interdisciplinary care team staff.
- Ability to use numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
- Ability to organize work, set priorities, and delegate tasks and responsibilities to meet deadlines.
- Ability to provide staff development and training.
- Ability to manage staffing requirements and workflow priorities, and adjust work flow to meet team and patient needs.
- Ability to follow up on pending issues and understand the impact of incomplete work across multiple clinics.
- Must complete all required application steps, including an online assessment.
- Must meet applicable background/security investigation and onboarding requirements.
- Must participate in the seasonal influenza vaccination program as a VA health care personnel requirement.
- Must serve a one- or two-year trial period, subject to written certification for continued employment.
Responsibilities
- Assure coverage of all assigned areas of responsibility.
- Demonstrate and educate staff on internal and external customer service.
- Conduct ongoing reviews to ensure quality of work.
- Ensure appointments are scheduled accurately and timely.
- Provide guidance to staff, including communicating changes in policies and procedures.
- Distribute and balance workload and assign work.
- Create and maintain employee work schedules and appointments.
- Orient and provide on-the-job training for new and current employees.
- Ensure all training requirements are met; evaluate training records and determine staff training needs.
- Organize the work structure of assigned areas.
- Act as a liaison among staff and interdisciplinary colleagues to resolve day-to-day conflicts.
- Assist with complex and non-standard procedures, including clinical flow processes and access to care across clinics, specialties, and community resources.
- Follow up on pending issues and adjust workflow to meet team and patient needs.
Benefits
- Federal employee benefits package; the specific benefits offered depend on position type and should be confirmed with the hiring agency.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
