Lead Medical Support Assistant
About The Position
The Lead Medical Support Assistant supports the Specialty Care Service at the Iowa City VA Health Care System. The position provides medical administrative support to one or more outpatient clinics and is an integral member of the clinic team, helping carry out day-to-day administrative operations. The incumbent plans, organizes, and executes responsibilities involving staff and patients, and supports clinical flow and access to care across clinics, specialties, and community resources. The Lead MSA conducts daily workload assessments, assigns work, ensures staffing coverage, evaluates training records, and identifies staff training needs. The role also assists with complex and non-standard procedures and provides guidance and on-the-job training to staff. The position is scheduled Monday through Friday, 8:00 AM to 4:30 PM. Telework is not available, and the position is not virtual.
Requirements
- U.S. citizenship, subject to the stated exception when qualified citizens cannot be recruited.
- High school diploma, GED, or qualifying state or territorial proficiency certificate.
- One year of creditable experience equivalent to the next lower grade, at an Advanced MSA level or in an equivalent administrative clinical support role in a non-VA inpatient or outpatient medical setting.
- Proficiency in written and spoken English.
- Advanced knowledge of medical terminology and clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
- Skill communicating to obtain desired outcomes and coordinating with interdisciplinary care team staff.
- Ability to use multiple advanced patient systems in an interdisciplinary setting supporting multiple clinics.
- Ability to organize work, set priorities, and delegate tasks and responsibilities to meet deadlines.
- Ability to provide staff development and training.
- Ability to manage staffing requirements and workflow priorities and adjust work to meet team and patient needs, follow up on pending issues, and understand the impact of incomplete work across multiple clinics.
- Must complete required application steps, including an online assessment, and satisfy background/security and onboarding requirements.
- Must participate in the seasonal influenza vaccination program.
- Must serve a one- or two-year trial period, subject to the conditions described in the posting.
Responsibilities
- Conduct phone audits.
- Distribute and balance workload among employees according to established workflow or job specialization.
- Ensure assigned workflow and workload are completed in a timely manner.
- Monitor work status and progress and make day-to-day adjustments according to established priorities.
- Obtain assistance from the supervisor when problems arise.
- Provide on-the-job training for employees in accordance with established procedures and practices.
- Ensure appointments are scheduled accurately and on time.
- Provide guidance to staff on policy and procedure changes.
- Create and maintain employee work schedules.
- Act as a liaison among Advanced MSAs, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
- Assess daily workload and assign work to ensure appropriate staffing coverage.
- Evaluate MSA training records and determine training needs.
- Assist the unit with complex and non-standard procedures, including clinical flow processes related to access to care across clinics, specialties, and community resources.
Benefits
- Federal employees and their families have access to a comprehensive benefits package.
- Selected applicants may qualify for credit toward annual leave accrual based on prior work or military service, subject to request and approval.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
