Lead Medical Support Assistant

Veterans Health Administration • Fredericksburg, VA

1d • Onsite

About The Position

This GS-7 Lead Medical Support Assistant position is located in Primary Care in Fredericksburg. The incumbent provides guidance and technical direction to a unit or team of employees performing work at the GS-6 level in specialized Primary Care programs, and ensures assigned work is completed. The Lead works with the Administrative Officer and Health Systems Specialist to assign functions and meet routine and unusual deadlines and priorities.

The position serves as a work leader, balancing workloads, training team members, monitoring work and quality, and adjusting work distribution to maintain smooth operations when staffing is short. The Lead conducts quality assurance reviews, monitors diagnostic measure reports and scanned documents, and ensures daily updates to health insurance data. The work is predominantly clerical and is usually performed in an office setting.

Requirements

• U.S. citizenship.
• Proficiency in written and spoken English.
• Six months of clerical, office, customer service, or other administrative experience; or one year of education above high school; or an equivalent combination of experience and education.
• One year of experience equivalent to GS-6 for the GS-7 Lead level.
• Advanced knowledge of medical terminology and clinical flow processes related to access to care across multiple clinics, specialties, or community resources.
• Ability to use numerous advanced patient systems supporting multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks or responsibilities to meet deadlines.
• Skill in communicating effectively to obtain desired results and coordinate with interdisciplinary care team staff.
• Ability to provide staff development and training.
• Ability to manage staffing requirements and workflow priorities and adjust work to meet team and patient needs.
• Ability to follow up on pending issues and understand the impact of incomplete work across multiple clinics.
• Ability to collaborate and communicate with medical clinicians across multiple disciplines to accomplish team goals and support patient care.
• Ability to communicate tactfully and effectively with internal and external customers electronically, by phone, and in writing, including preparing reports, presenting data, and resolving patient concerns.
• Advanced knowledge of health care processes, scheduling, access to care, patient portals, and policies and procedures affecting patient flow and administrative support.
• May be required to serve a probationary period and undergo a background/security investigation.
• Must participate in the seasonal influenza vaccination program; COVID-19 vaccination is required subject to legally required accommodations.
• Selective Service registration is required for males born after December 31, 1959.

Responsibilities

• Provide guidance and technical direction to a unit or team and ensure employee work assignments are completed.
• Work with the Administrative Officer and Health Systems Specialist to assign functions and meet routine and unusual deadlines and priorities.
• Distribute and balance workload and tasks in accordance with established workflow and job specifications.
• Fill in for staff when personnel are unavailable and redistribute work to maintain smooth workflow.
• Maintain current knowledge of procedures, policies, and directives and answer employee questions.
• Train or arrange training for team members, including providing on-the-job training to new employees.
• Monitor and report work status and progress; check work in progress and review completed work for compliance with priorities, methods, deadlines, and quality requirements.
• Conduct quality assurance reviews, summarize results, and initiate corrective action.
• Review diagnostic measure reports and check the quality of scanned documents monthly.
• Monitor and ensure health insurance data updates are performed daily.
• Monitor working conditions, including seating, ventilation, lighting, and safety.
• Provide management with information concerning reassignment, outstanding performance recognition, and personnel needs.
• Inform employees about available benefits, services, and work-related activities.
• Report on employee performance, progress, training needs, and behavior problems.
• Resolve simple, informal employee complaints and refer formal grievances and appeals to the appropriate official.

Benefits

• Federal annual leave accrual, with the possibility of prior service credit toward the accrual rate, subject to approval.
• Federal employee benefits are available to eligible employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED