Lead Medical Support Assistant

Military Treatment Facilities under DHA • Fort Drum, NY

17d • Onsite

About The Position

This position is located at Guthrie Army Health Clinics - Fort Drum in Resource Management - Patient Appointment System. The Lead Medical Support Assistant supports the Centralized Call Center and performs substantive patient-support and administrative duties. The position may require travel to various locations and is subject to required immunizations, background and suitability screening, and a one-year trial or probationary period.

Requirements

• One year of specialized experience providing customer service in a clinical setting, scheduling appointments, maintaining electronic health records, reviewing referrals, balancing team workloads, and training staff. The experience must be at the next lower federal grade level (GS-05).
• Must meet the experience requirement using experience alone; education cannot substitute for experience.
• Must be a U.S. citizen and provide proof of U.S. citizenship.
• Must obtain required immunizations and vaccinations, including seasonal influenza vaccination, unless exempted for medical or religious reasons as applicable.
• Subject to a background investigation and suitability or fitness determination.
• A one-year trial or probationary period may be required; the announcement also specifies a one-year probationary period.
• Must complete a Pre-Employment Certification Statement for Selective Service Registration if a male applicant born after December 31, 1959.
• Must use direct deposit for pay.
• Subject to TDY or business travel to various locations, potentially using privately owned vehicles, commercial transport platforms, military aircraft, ships, or vehicles.

Responsibilities

• Confirm the accuracy and consistency of enrollee information in the Defense Enrollment and Eligibility Reporting System (DEERS) and other data systems.
• Verify patient enrollment and eligibility for treatment, and advise beneficiaries about available services and how to access them.
• Request authorization for patients to seek care in the network when appointments are unavailable.
• Resolve simple informal complaints and keep the supervisor informed.
• Provide input toward informal evaluations of subordinate employees’ work.
• Report attendance-related issues to the supervisor.
• Monitor working conditions, including seating, ventilation, lighting, and safety, and notify the supervisor about unresolved issues.
• Initiate and process telephone consults in the electronic health record (EHR) according to guidelines and clinical issues.
• Assist in reviewing referrals initiated to specialty clinics within the clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed