Lead Medical Supply Delivery and Installation Technician

Cardinal Health•Jacksonville, FL

14d•Onsite

About The Position

The Lead Medical Supply Delivery and Installation Technician supports Velocare's distributed supply chain through a small-format depot. The role performs and coordinates manual and automated activities for receiving, storing, managing, and delivering products and technology to customer locations, primarily the homes of hospital patients. Duties also include picking, packing, transportation, delivery, and inventory management. As the highest-ranking individual onsite, the technician influences other depot technicians, who report to a remote Depot Supervisor. With the supervisor's direction, this role coordinates daily operations, supports service quality and customer follow-through, monitors productivity and inventory, and provides leadership and training to depot personnel. The position also helps ensure compliance with applicable company policies and regulatory requirements, and contributes ideas to improve Velocare's services.

Requirements

Leadership skills.
Strong communication skills.
Self-motivated team player able to work independently with minimal direction.
Moderate to high knowledge of Microsoft Office products.
Valid driver's license and a good driving record.
Ability to consistently lift objects weighing up to 75 pounds.
Vaccinations, including Influenza, MMR, and Hepatitis B, or a legitimate accommodation, may be required subject to customer requirements.

Nice To Haves

High school diploma, GED, equivalent, or equivalent work experience (preferred).
1–2 years of related experience (preferred).
Healthcare experience is beneficial.

Responsibilities

Collaborate remotely with the Depot Supervisor to provide quality customer service, follow through promptly on service and quality issues, and manage inventory levels.
Monitor productivity, adhere to budget guidelines, and work toward depot objectives and Velocare operational goals while maintaining quality standards.
Deliver products and equipment to customer locations, obtain proof of delivery, set up technology, place medical products and equipment, and report delivery status.
Provide leadership and training to other depot personnel performing the same function.
Communicate timely and accurate information to management and other operations leaders.
Ensure completion of daily, weekly, and periodic depot tasks, including inventory management, equipment cleaning, van maintenance scheduling, small-parcel outbound shipping, technology troubleshooting, temperature monitoring and recording, order dispatching, work order accuracy, and required documentation.
Oversee inventory accuracy, including cycle counts, receiving, inventory control procedures, team-member training, and compliance with company policies.
Contribute to Velocare innovations that improve service quality.
Help meet Cardinal Health compliance and regulatory requirements concerning OSHA, DEA, FDA, and state and local authorities.
Coordinate equipment and vehicle maintenance, including preventive maintenance and necessary repairs, with guidance from the Depot Supervisor.
With direction from the Depot Supervisor, coordinate daily activities of operations or business support staff in a positive and proactive manner.
Administer and execute policies and procedures and ensure employees operate within guidelines.