Lead Medical Supply Delivery and Installation Technician

Cardinal Health•Jacksonville, FL

13d•Onsite

About The Position

The Lead Medical Supply Delivery and Installation Technician works at a Velocare depot supporting a distributed supply chain for hospital-at-home programs. The role combines receiving, storage, inventory management, order fulfillment, transportation, and delivery of products and technology to customer locations, primarily patients’ homes. As the highest-ranking individual onsite, the technician influences and trains other depot technicians, who report to a remote Depot Supervisor, and collaborates with that supervisor to provide quality service, resolve issues, and maintain appropriate inventory levels. The role coordinates daily depot operations, monitors productivity and budget guidelines, supports operational objectives, and ensures that work meets quality standards and company policies. It also includes maintaining inventory and equipment, coordinating vehicle and equipment maintenance, completing required records, and supporting compliance with applicable regulations. The position is scheduled for 36 to 40 hours per week, with weekend work required and opportunities for additional coverage beyond scheduled hours as available.

Requirements

High school diploma, GED, equivalent, or equivalent work experience is preferred.
One to two years of related experience is preferred.
Leadership skills.
Strong communication skills.
Self-motivated team player who can also work independently with minimal direction.
Moderate to high knowledge of Microsoft Office products.
Valid driver's license and good driving record.
Ability to consistently lift objects weighing up to 75 pounds.
Vaccinations, including Influenza, MMR, and Hepatitis B, or a legitimate accommodation, are required subject to customer requirements.
Weekend work is required; shifts primarily include at least one weekend day per work week.
Ability to work 36 to 40 hours weekly, with opportunities for coverage beyond normally scheduled hours as available.

Nice To Haves

Healthcare experience is beneficial.

Responsibilities

Coordinate daily depot operations and provide onsite leadership to other technicians, who report to the remote Depot Supervisor.
Collaborate remotely with the Depot Supervisor to ensure quality customer service, follow-through on service and quality issues, and appropriate inventory levels.
Monitor productivity, follow budgetary guidelines, and work toward depot objectives and Velocare operational goals while maintaining quality standards.
Deliver products and technology to customer locations; complete proof of delivery, technology setup, placement of medical products and equipment, and delivery-status notifications.
Provide leadership and training to depot personnel performing the same function.
Communicate timely and accurate information to management and other operations leaders.
Complete daily, weekly, and periodic depot tasks, including inventory management, equipment cleaning, van maintenance scheduling, small-parcel outbound shipping, technology troubleshooting, temperature monitoring and recording, order dispatching, work-order accuracy, and required documentation.
Oversee inventory accuracy through cycle counts, receiving, inventory-control procedures, team-member training, and compliance with company policies.
Contribute ideas to improve Velocare service quality.
Support compliance with OSHA, DEA, FDA, and state and local requirements.
Coordinate equipment and vehicle maintenance, including preventive maintenance and necessary repairs, with guidance from the Depot Supervisor.
Administer and execute policies and procedures, and ensure employees operate within guidelines.
Coordinate operations or business-support staff activities in a positive and proactive manner, with direction from the Depot Supervisor.