Lead Medical Social Worker (LMSW)

REGIONAL ONE HEALTH•Memphis, TN

About The Position

The Lead Medical Social Worker provides oversight for medical social work services, psychosocial assessment, and counseling for patients and their families in close conjunction with physicians and other health care team members. The position may be assigned to work at any station within the Case Management Department and supports the department’s flexible staffing needs across all areas of The Regional Medical Center, which may require assignment to another department area and/or a shift change. The role works cooperatively with revenue cycle, hospital, and management associates; communicates process, policy, and procedure changes; develops staff training tools; and serves as a trainer and mentor for new hires. The Lead Medical Social Worker coordinates staff development and performance improvement through the A3 process and helps the department accommodate patient volume.

Requirements

Master’s degree in Social Work from an accredited college or university.
Qualified by education, training, or experience to work with adolescent, adult, and/or geriatric patients as the specialty assignment dictates.
At least 2 years of social work experience; experience in an acute care hospital, ambulatory care setting, and/or managed care organization is preferred.

Nice To Haves

Social work experience in an acute care hospital, ambulatory care setting, and/or managed care organization.

Responsibilities

Lead or delegate daily shift briefings, shift-change procedures, and posting of daily metrics, issues, problems, and opportunities.
Monitor issues, problems, and opportunities to ensure successful resolution.
Monitor workflow, initiate staffing reassignments, and direct work tasks with the area manager to manage fluctuating volumes.
Provide departmental management with feedback about team performance and productivity.
Collaborate with the Manager to generate A3s, support departmental goals, and ensure the team executes assigned action items.
Ensure the team follows established standard processes, including work management, tools, and SOPs.
Work with HPWT to maintain an efficient, clean, and professional work area and ensure the team conducts daily and weekly 6S activities.
Coordinate team work and lunch schedules to ensure coverage.
Use shift briefings to communicate revenue cycle information and changes in processes, policies, and procedures; identify educational and mediation needs; and notify management of schedule changes and training issues.
Serve as the primary contact for patient complaints and customer issues when the manager is absent.
Represent the department at scheduled meetings when requested by the manager.
Monitor equipment, hardware maintenance, and software updates; report malfunctions and initiate corrective actions when needed.
Develop team training tools and educate team members to support departmental performance targets.
Follow corporate HIPAA guidelines to prevent or detect unauthorized disclosure of Protected Health Information.