Lead Medical Receptionist

CFGC•Dallas, TX

8d•Onsite

About The Position

The Child and Family Guidance Center is seeking a client-centered Lead Medical Receptionist. This role provides lead supervision to Medical Receptionists, ensuring the delivery of quality and cost-effective customer service while maintaining patient confidentiality. The Lead Medical Receptionist also provides administrative support for CFGC patients, management, and clinicians.

Requirements

High school diploma or equivalent
Minimum of 5 years’ experience working at a medical office, clinic or hospital setting.
Minimum of 3 years supervisory experience in a medical office, clinic or hospital setting.
Knowledge of insurance verification and patient registration processes.
Knowledge of office equipment- facsimile, scanner and phone system
Ability to lead, train, mentor and manage designated direct reports.
Excellent verbal, written and organizational skills.
Able to be a superuser on all electronic platforms.
Ability to provide exceptional internal and external customer service.
Possesses computer skills with proficiency in data entry and keyboarding skills
Able to work in a high volume and fast paced setting.
Self-motivated, detail-oriented individual with a team player mindset.
Perform job responsibilities without violating ethical, state or federal codes and requirements.

Nice To Haves

Some college preferred.
Bilingual preferred.

Responsibilities

Supervision of assigned Medical Receptionist staff.
Provides leadership assuring quality, cost effective and appropriate customer service are being delivered.
Conducts training for new Medical Receptionists and current Medical Receptionist staff during the employee orientation period and ongoing training promoting customer service and professional development.
Ensures that all department responsibilities are completed with assigned time frames and KPI (key performance indicators) are met.
Manages clinic callouts and ensures Medical Receptionist coverage at all clinics during business hours.
Train and monitor Medical Receptionist staff in answering inbound phone calls per company procedure and complete outbound phone calls per assigned duties, for example reminder phone calls and scheduling patient phone calls.
Train and monitor Medical Receptionist staff in assisting and verifying insurance benefit coverage to include co-pays, deductibles and co-insurance.
Ensures accurate activations of plans and programs and records special notations in patient account software; assists patient with registration.
Assists and performs new patient registration, updates patient information, data entry of demographics, and any other required information.
Assists and conducts eligibility screening on patients for various programs available throughout the Center, including predetermination.
Refers patients who do not have insurance coverage to QMHP-CS for assistance with application completion for special funded programs.
Performs follow-up eligibility process to include contacting patients for additional information and contacting the funding source for eligibility status.
Assists and prepares for next day clinic session to include reviewing and confirming appointments, noting alerts for payments and balances, obtaining current insurance information, obtaining referrals updating proof of income, pre-registering patients, and screening patients for program eligibility.
Regularly monitors and ensures assigned providers' schedules are filled at capacity via walk-ins and call reminders to patients with next day appointments by 10:00 AM daily.
Conducts routine maintenance on requisitions and schedules.
Processes patient payments, ensures payments are applied correctly in patient accounts.
Completes end-of-day reconciliation report; ensures that credit card payments are reconciled with practice management report.
Submission of collection reports are submitted to accounting or designee at the end of each workday.
Supervises the general waiting area, ensuring member check-in process is efficient, and reporting problems or irregularities to appropriate authorities.
Performs patient dismissal to include scheduling of follow up appointments and collects remainder of patient portion of current charges.
Monitor the clinic’s nightly closure process to ensure all patients have been dismissed from building.
Train staff in recording patient vitals in electronic health records system.
Train all Medical Receptionist staff and monitor the processes of medical records requests from patients and third parties.
Ensures adequate office supplies or equipment are available on site.
Responsible for office supplies and equipment orders.
Ensures the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Provides exceptional internal and external customer service.