LEAD MEDICAL RECEPTIONIST ~001~(Community Family Clinic) Idaho Falls

COMMUNITY COUNCIL OF IDAHO INC•Idaho Falls, ID

6d•$17 - $17•Onsite

About The Position

This position supervises all aspects of clinic office operations in conjunction with organizational policies and procedures, maintaining a friendly, professional, patient-oriented environment. The Lead Medical Receptionist coordinates clinic office meetings and front office activities, directs levels of service and patient flow, processes A/P invoices, and oversees staff scheduling and performance assessments. This role requires the ability to make decisions in the process of troubleshooting problems for clinic providers, schedule patient appointments, check patients in positively and professionally, and ensure minimal wait times. The position also involves collecting insurance information, co-pays, and other payments, overseeing billing operations, handling collections at the time of service, and assisting counselors, doctors, and physician assistants as needed. After business hours, responsibilities include logging off computers, locking doors, and turning off equipment. The Lead Medical Receptionist supervises front office staff, works collaboratively as part of a team with effective communication, and demonstrates awareness and sensitivity to cultural issues. The ability to multi-task, manage time, meet deadlines, and remain calm under pressure is essential, along with maintaining confidentiality of client records and compliance with HIPAA and other grant requirements. All work must be performed in compliance with CC Idaho, Joint Commission, OSHA, and HIPAA regulations.

Requirements

High School Diploma or GED
Ability to read, speak, and write in both English/Spanish in a business setting
Three-years of medical receptionist experience
Current driver's license and proof of auto insurance
Must pass a background check
Ability to operate standard office equipment and be proficient in Microsoft Office applications
Evidence of no communicable disease
Basic knowledge of Electronic Medical Records (EMR), Patient-Centered Medical Home (PCMH), and Uniform Data System (UDS)

Nice To Haves

Associates degree
5 years’ experience in front desk operations
Current First Aid and CPR certification
Basic knowledge of Medicare
Basic knowledge of Medicare

Responsibilities

Supervise all aspects of clinic office operations in conjunction with organizational policies and procedures, maintaining a friendly, professional, patient-oriented environment
Coordinate clinic office meetings and front office activities
Direct levels of service and patient flow
Process A/P invoices
Oversee staff scheduling and performance assessments
Ability to make decisions in the process of troubleshooting problems for clinic providers
Schedule patient appointments
Check in patients in a positive and friendly manner
Ensure that patients do not wait more than 10 to 15 minutes past scheduled time of appointment
Collect insurance information, co-pays, payments toward balances, and payments toward deductibles
Write payment receipts for patients
Oversee all aspects of clinic office billing operations
Handle the process of collections at time of service
Assist counselors, doctors, and physician assistants as needed (making phone calls, pulling charts, checking healthy connections statuses of patients)
After business hours: log off computers, lock doors, and turn off radio and lights
Supervise front office staff
Work as part of a team and exhibit competent and effective communication skills
Demonstrate awareness and sensitivity to cultural issues and community practices of children and families of CC Idaho’s client base
Ability to multi-task, manage time, meet deadlines and remain calm and professional under pressure
Maintain standards of confidentiality of CC Idaho clients and records
Maintain strict confidentiality and compliance with HIPAA standards and other grant requirements
Perform all work duties and activities in compliance with CC Idaho, Joint Commission, OSHA and HIPAA regulations