Lead Medical Receptionist
About The Position
MACT Health Board's mission is to improve the health status of the American Indian and Alaskan Native population by providing high-quality care through a variety of services including Medical, Behavioral Health, Chiropractic, Dental, Optometry, Massage Therapy, and Women’s Health. This role is a Full Time position working in a clinical setting, where the Lead Medical Receptionist will assist patients and support the Medical Department’s professional staff. The Lead Medical Receptionist will also provide training and support to the Receptionist team, ensure proper procedures and protocols are followed, act as a liaison between reception and other departments, participate in performance evaluations and coaching, and provide excellent service to patients. Duties may also include opening and closing the office, verifying patient information, preparing for visits, booking appointments, responding to communications, and collecting copays and balances. Maintaining a high level of professional communication with staff is essential.
Requirements
- High school diploma or equivalent
- One year of experience with MACT Health Board Inc, or at least 2 years in a supervisory role
- Must pass Occupational Health Screening.
- Must possess a valid form of identification as listed on the U.S. Department of Justice I-9 form, verified using the E Verify system.
- Clean DMV driving record and MACT auto insurance driving eligibility (determined by auto insurance carrier).
- Awareness and keen appreciation of American Indian traditions, customs, and socioeconomic needs and the ability at all times to meet and deal effectively in contacts with Indian health organizations which requires tact, courtesy, discretion, resourcefulness and good judgment in handling functions of a sensitive nature.
Nice To Haves
- One year of medical office experience preferred
- Current BLS/ALS certificate preferred
Responsibilities
- Provide training and support to the Receptionist team
- Ensure Receptionists are following proper procedures and protocols for their position
- Acts as a liaison between reception and other departments
- Participates in performance evaluations and coaching opportunities
- Provide excellent service to patients
- Performs duties of a Medical Receptionist as needed such as daily opening and closing office procedures, verify necessary patient demographic information, completes visit preparation activates for upcoming visits, books, coordinates and reschedules patient appointments, responds to incoming calls/faxes/emails timely and routes/responds to requests accordingly, and collects copays and balances on accounts according to policy
- Maintain high level of professional communication with staff
Benefits
- Medical, Dental, Vision, and life insurance benefits at no-cost to the employee
- 403(b) retirement plan
- PTO including vacation, sick time, paid holidays and more
- Student Loan Repayment Program
- Direct Student Loan Contributions: Our BenefitED program allows us to make direct quarterly contributions to your student loans to help you pay them off faster
- Continuing Education credits: We offer reimbursement for continuing education and licensure fees.
- As an eligible employer for loan repayment programs under the Health Resources and Services Administration (HRSA) and the Indian Health Service (IHS), your career with MACT can significantly reduce or eliminate your student debt
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
