Lead Medical Coordinator ORR (Bilingual Spanish)
About The Position
The Lead Medical Coordinator oversees all health services for children in care within the HeartShare St. Vincent’s Services (HSVS) Nuevo Camino program, which serves 38 unaccompanied minors aged 5-17 in East Brooklyn. This program offers transitional foster homes, weekday education, and wraparound supports in a trauma-informed, culturally responsive environment that aligns with ORR requirements. The role ensures timely and appropriate medical, dental, mental health, and public health support. The Lead Medical Coordinator supervises medical coordinators, delivers staff training on pediatric, adolescent, and migrant health topics, and is responsible for developing and maintaining policies and procedures related to confidential health records, triage and emergency response, environmental health and safety, and post-release care coordination. This position also acts as the primary liaison with healthcare providers, insurers, and medical facilities, ensuring full compliance with ORR DHUC policies, federal, state, and local regulations, including HIPAA and insurance guidelines.
Requirements
- Bi-Lingual Spanish required.
- Licensed Registered Nurse (RN) with a Bachelor’s Or Higher health – related qualification (e.g., Physician Assistant, Nurse Practitioner) required.
- Staff supervision and Management: oversee, train and mentor support staff, such as medical coordinator and case management staff.
- Ensuring staff perform their duties effectively and in compliance with ORR and State policies.
- Ability to navigate medical systems and provide essential administrative assistance to medical coordinator.
- Excellent oral and written communication skills.
- Monitor portal entries and medical data collection and entries to portal and medical system NEXGEN.
- Maintain ongoing monitoring for accurate minors' records to ensure compliance with healthcare regulations and HIPAA standards.
- The ability to switch tasks, demonstrate analytical problem-solving skills and organizational skills.
- Time management skills.
- Proficiency in Microsoft Office applications and other computer skills sufficient to perform essential functions (using the UC Portal, and internal e-case management software, Internet and e-mail applications and NexGen).
- Awareness and sensitivity to the service population’s cultural and socio-economic characteristics is required.
- Commitment to Nuevo Camino core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.
- A strong understanding of medical terminology, and human anatomy.
- Knowledge of healthcare regulations.
- Familiarity with healthcare terms and maintain DHUC policies and regulations.
Nice To Haves
- The ability to lead and motivate a team.
- Having the abilities to communicate well and clearly.
Responsibilities
- Serves as a primary point of contact between minors and medical staff and other administrative personnel.
- Works with case managers to maintain smooth workflow and communication.
- Ensures ongoing monitoring of communication with Point Comfort Underwriters Insurance.
- Develops, recruits, and maintains positive working relationships with contracted providers, including all health providers and related partners.
- Oversees and maintains the record-keeping process to ensure an effective filing system for smooth information flow.
- Provides ongoing quality assurance practices to monitor and improve procedures, ensuring high standards of medical care flow and timely distributions to meet mandatory deadlines.
- Addresses issues professionally and ensures smooth operation within the medical department.
- Monitors up-to-date information on transitional youth in care while meeting ORR and Nuevo Camino documentation and reporting requirements.
- Acts as a bridge between healthcare providers and administrative staff, demonstrating strong organizational and leadership abilities.
- Periodically travels to health care provider facilities to build positive working relationships and transport/escort clients to medical/mental health appointments.
- Effectively guides medical staff members, provides support, communicates clearly and frequently, and conducts supervision and evaluations.
- Learns and utilizes the Payroll system for approval of timesheets and days off requests.
- Provides ongoing support with continuous feedback and ensures staff understand their duties.
- Demonstrates the ability to communicate organizational needs to all stakeholders.
- Participates in required ORR – Nuevo Camino trainings per federal and state mandates.
Benefits
- Rewarding Work in a team environment.
- Paid vacation, sick, personal days, and holidays.
- 403(B) retirement plans with employer contribution.
- Health, dental, vision and life insurance.
- Employee Assistance Program (EAP).
- Flexible spending account (Dependent Care, Medical, Parking, and Transit).
- Employee Appreciation Programs and Events.
- Tuition Assistance Program.
- Professional Development opportunities.
- Wellhub Discount
- Verizon Wireless Discount.
- BJs Membership discount.
- Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
