Lead Medical Assistant - Family Medicine (MA, CMA, EMT considered)

Summit Health CityMD•Bend, OR

15d•Hybrid

About The Position

Oversight of onboarding new MA staff. Work with Office Supervisor/Clinical Coordinator to provide adequate staff coverage. Responsible for addressing and resolving patient complaints/issues. Communicate issues and resolution to Providers, Office Supervisor/Clinical Coordinator/Associate Director. Bring concerns expressed by providers to Office Supervisor/Clinical Coordinator/Associate Director. In conjunction with the office supervisor, monitor employee performance of staff assigned to offices. Discuss concerns and issues with Office Supervisor/Clinical Coordinator/Associate Director. Ensures the clinical inbox responsibilities in Athena are maintained by staff. Manage, refine and oversee specific workflows. Act as the float staff to cover staffing needs.

Requirements

High School Diploma or equivalent, required.
Graduated from an accredited medical assistant or phlebotomy program, required.
0-1 year related work experience, required.
Basic Life Support (BLS) or within 30 days of hire, required.
Ability to communicate in English, both orally and in writing, required.
Ability to organize and perform multiple tasks in a timely manner, required.
Basic proficiency in computer use, required.
Ability to commute to satellite offices as needed, required.

Nice To Haves

2-4 years related work experience, preferred.

Responsibilities

Prepares the examination room.
Escorts patient into the room.
Cleans examination room when exam is complete.
Maintains efficient patient flow.
Ensures proper preparation for patient visit.
Prepares pertinent information needed for patient visit.
Communicates & provides care consistent with age, cultural, spiritual and developmental needs of the patient.
Answers the telephone in an appropriate manner.
Directs calls and/or takes accurate messages.
Schedules appointments accurately and appropriately according to departmental guidelines.
Consistently and accurately stocks examination rooms with all necessary supplies.
Assists in ordering and maintaining of all supplies as assigned.
Reconciles encounters daily and accurately, according to policy guidelines.
Effectively communicates problems, concerns or issues to the Supervisor and/or Manager appropriately and promptly.
Understands and performs within scope of practice.
Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required.
Documents appropriately in EHR.
Reviews and updates medication list and accurately documents known allergies in the Electronic Health Record (EHR).
Demonstrates an understanding of prescription control and prescription refill procedures.
Accurately documents allergies in EHR.
Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR.
Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly.
Facilitates transition of care to UCC/Hospital.
Demonstrates flexibility with various work schedules.
All other duties as assigned.
Recognizes and performs duties which need to be performed although not directly assigned.
Provide scribing services.