Lead Medical Assistant - Urology - Erie - Full Time

Highmark Health • Erie, PA

2d

About The Position

The Lead Medical Assistant provides clinical oversight and guidance to medical assistants at large multi-site practices. The role oversees onboarding and training for new medical assistants, students, and interns; coordinates medical assistant schedules; and works with Practice Management to provide ongoing education. The Lead Medical Assistant provides leadership, assesses clinical skills, identifies education gaps, and recommends or provides additional training as needed.

The position also serves as a clinical resource and EHR superuser. It supports patient care by preparing and rooming patients, documenting patient information, assisting providers with examinations and procedures, and coordinating follow-up under provider direction. The role helps maintain patient treatment areas and medical supply inventory, while promoting patient satisfaction, staff development, and positive employee relations.

Requirements

• High school diploma/GED or completion of a medical assistant program.
• Certified Medical Assistant.
• At least 3 years of experience as a Medical Assistant.
• Electronic Health Record experience.
• American Heart Association CPR.
• Act 34 Criminal Background Clearance Certificate.
• Act 33 Child Abuse Clearance Certificate.
• Act 73 FBI Fingerprinting Criminal Background Clearance Certificate.

Responsibilities

• Oversee onboarding and training for newly hired medical assistants, students, and interns.
• Provide continuing education on workflows, clinical office policies, and procedures.
• Promote patient satisfaction, medical assistant development, and positive employee relations.
• Serve as a clinical resource on workflows, department policies, and procedures.
• Provide clinical oversight and guidance to medical assistants, including meaningful feedback for performance reviews.
• Prepare staff schedules to ensure adequate coverage.
• Identify education gaps and recommend or provide training.
• Act as an EHR superuser and educate staff about relevant workflow changes.
• Document patient interactions and other pertinent details in the EHR according to established standards and workflows.
• Review, update, and reconcile medication lists; review and update problem lists and social histories.
• Follow Meaningful Use standards and assist with population health management.
• Prepare and room patients, obtain vital signs, document patient information and history, reconcile medications, and prepare exam rooms.
• Teach pre-visit planning, Meaningful Use standards, appropriate documentation, and workflows.
• Assist with patient care under the supervision of the assigned health care provider, including examinations, procedures, and prescription needs under established protocols.
• Provide guidance and oversight to medical assistants carrying out patient care duties.
• Coordinate patient follow-up at designated intervals through the patient's preferred method and notify patients of test results as directed by providers.
• Mentor staff who need support to improve patient interactions and satisfaction.
• Oversee medical supply inventory and ensure patient treatment areas are stocked according to established standards.
• Perform other duties as assigned or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED