Lead Medical Assistant

Fair Haven Community Health Care•New Haven, CT

2d•Onsite

About The Position

The Lead Medical Assistant works with clinicians and nurses to provide high quality, cost effective medical care to patients in a patient centered medical home that is consistent with Fair Haven Community Health Center (FHCHC) policies and missions.

Requirements

Three (3) or more years of Medical Assistant experience with a Medical Assistant program (diploma) from an accredited school or be certified as a medical assistant.
Basic Life Support Certification is required.
Proficient computer skills, thorough knowledge of medical terminology and relevant procedures required.
Must be a critical thinker with problem solving abilities with both oral and written proficiency in English.
Must successfully complete the Preceptor Training Program within the first 90 days.

Nice To Haves

bi-lingual fluency in Spanish preferred.

Responsibilities

Anticipate the needs of the patient and clinical team, prepare patients in an efficient manner ensuring a smooth, consistent workflow.
Prepare patients in advance of seeing the clinician as appropriate based on the visit type, chief complaint and clinician’s preference.
Perform tasks related to the visit that may include: documentation of chief complaint, review of medications and allergies, vital signs, completing preventive health screenings based on the age and sex of the patient, perform lab testing and/or procedures with a clinician order or per standing orders.
Answer and document incoming patient calls and respond to patients under the direction of the nurse and/or clinician.
Assist with administrative tasks as needed for patient care including but not limited to completing patient forms, scheduling patient appointments, and scanning patient information into EPIC.
Perform interpreting services (if qualified as a Spanish Language Interpreter)
Perform other necessary duties as required by FHCHC to achieve the goal of providing excellent primary health care in a patient centered medical home.
Participate in pod functions such as huddles and pod meetings.
Participate in team and departmental meetings.
Ensure patient confidentiality and safety per FHCHC policy.
Adhere to all health, safety and infection control protocols/policies.
Provide excellent customer service and culturally competent care.
Functions as an effective and competent team member, demonstrates ability to work effectively in a team environment.
Portray a pleasant and respectful attitude when: communicating with coworkers, patients, and internal and external clients; accepting direction and delegated tasks; and receiving constructive criticism.
Engage in performance improvement activities and act as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence.
Positively represents FHCHC in all internal and external encounters.
Trains other Medical Assistants and supports the nursing department in the oversight or completion of projects.
Additional duties as assigned.