Lead, Medical Assistant

Akido•Pomona, CA

7d•Onsite

About The Position

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com. The Opportunity Akido is seeking a Lead Medical Assistant to play a critical role in supporting high-quality, patient-centered care across our clinical operations. Reporting to the Clinic Manager (or Director of Clinical Operations), this role serves as both a hands-on clinical contributor and a day-to-day leader for Medical Assistants and receptionists within the clinic. You’ll help set the standard for clinical excellence, workflow efficiency, and patient experience while acting as a key liaison between providers, clinical staff, and operations. This is an exciting opportunity for an experienced MA who wants to grow into leadership while staying closely connected to patient care.

Requirements

Certified Medical Assistant (CMA, RMA, or equivalent) (required)
3+ years of experience working as a Medical Assistant in a clinical setting (required)
Prior experience in a lead, senior, or informal mentorship role supporting other MAs (required)

Nice To Haves

Experience working in primary care, community health, or value-based care environments (preferred)
Strong communication skills with the ability to work effectively with patients, providers, and cross-functional teams (preferred)
Comfort using EHR systems and digital health tools (preferred)
Organized, adaptable, and able to thrive in a fast-paced, evolving clinical environment (preferred)

Responsibilities

Serve as a lead and point of support for Medical Assistants and receptionists, modeling best practices in patient care, professionalism, and clinic workflows.
Perform Medical Assistant duties, including rooming patients, taking vitals, documenting in the EHR, preparing exam rooms, and assisting providers during visits.
Perform front office duties on an as-needed basis
Coordinate daily clinic operations to ensure smooth patient flow, timely appointments, and adherence to care protocols.
Support onboarding, training, and ongoing coaching of Medical Assistants and receptionist to maintain consistent clinical standards.
Act as a liaison between providers, clinical staff, and operations to address workflow issues and improve efficiency.
Ensure compliance with clinical protocols, infection control standards, and documentation requirements.
Assist with inventory management, equipment readiness, and supply ordering as needed.
Identify opportunities for process improvement and contribute to continuous quality improvement initiatives.
Support special clinical programs, pilots, or initiatives aligned with Akido’s mission and care model.