Lead Medical Assistant- Gastroenterology

Duly Health and Care•Warrenville, IL

2d•$22 - $33

About The Position

The Lead Medical Assistant serves as a primary assistant to physicians and nurses under the direction of the Site Physician(s) and Practice Manager. The role supports high-quality medical care by assisting with appointment preparation, minor exams and procedures, laboratory and maintenance controls, patient documentation, and office duties. The Lead Medical Assistant also supports department operations and staff leadership, including supply ordering, coordinating meetings, staff development, training, and monitoring compliance with policies and procedures. The position is full-time, 40 hours per week, based in Warrenville, with travel required to other locations.

Requirements

CPR certification required.
A minimum of 2 years of customer service experience, preferably in the medical field.
Experience in staff roles with a history of good performance.
Ability to work full-time and flexibility to work varying hours.
Ability to travel to all locations as needed.
Ability to work multiple positions within the department, such as phones, appointment scheduling, rooming, and procedures.
Leadership skills, multitasking, time management, teamwork, and knowledge of medical terminology.
Ability to provide accurate and sufficient charting and messages.
Ability to listen, provide direction, relay information professionally and appropriately to the audience, and respond to questions within the scope of one's knowledge.
Openness to constructive criticism; ability to get along with others, work as a team player, accept feedback, and follow work rules.
Convey a warm, caring, and approachable demeanor and show respect for others.
Ability to sense other people's feelings and perspectives.

Nice To Haves

Medical Assistant certification or registration preferred, but not required.

Responsibilities

Perform all duties included in the Medical Assistant job description.
Assist physicians and nurses with appointment preparation, minor exams and procedures, laboratory and maintenance controls, patient documentation, and office duties.
Take inventory and order supplies.
Assist with coordinating staff meetings.
Supervise department work and delegate work to staff members as appropriate.
Guide, direct, motivate, and coach team members, including mediating conflict resolution.
Assist with staff development, new employee orientation, and training.
Monitor and ensure staff compliance with policies and procedures.
May conduct performance evaluations as required by Human Resources.
Manage schedules, timekeeping, and payroll if necessary.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
Mental health benefit at no cost.
Employer-provided life and disability insurance.
$5,250 tuition reimbursement per year.
Immediate 401(k) match.
40 hours of paid volunteer time off.
Culture committed to community engagement and social impact.
Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.
Potential shift differentials, bonuses, and other incentives.