Lead Medical Assistant

Comprehensive Community Health Centers•Sunland, CA

4d•Onsite

About The Position

The Lead Medical Assistant assists the Office Manager in managing back office operations. This role involves monitoring patient flow, managing referral sources, and covering back office employees during breaks and lunches. The objective is to ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.

Requirements

High School Graduate or GED
Medical Assistant Certificate
1 year of leadership experience preferred
CPR Certified
Must be bilingual in English and Spanish or Armenian
Must have a CMA, CCMA, or NCMA certified by the AAMA, NHA, etc.
Ability to find solutions when barriers are identified.
Strong documentation skills.
Ability to multi-task and prioritize when needed.
Ability to independently seek out resources and work collaboratively.
Ability to read, understand and follow oral and written instructions.
Experience and work ethics that supports working within a high functioning, team-oriented environment.
Demonstrates a willingness and ability to work under supervision.
Ability to develop and maintain good working relationships with staff.
Ability to use computer and learn new software programs.
Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
Possesses ability to communicate effectively, both verbally and in writing.
Possesses genuine respect for others and acceptance of their individual social and cultural traits.
Proficient knowledge of Microsoft Outlook.
Able to travel and attend professional meetings, conferences, trainings and clinic sites.
Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
Ability and willingness to work cooperatively with others
Ability to be highly organized.
Ability to work independently.
Ability to speak effectively with vendors as well as employees.
Ability to create and prepare reports.
Must have analytical and problem solving abilities.
Ability to apply common sense understanding to carry out instructions functions furnished in written, oral, or diagram form.
Ability to read, write and communicate effectively.
Ability to present information in an easily understandable manner.
Ability to organize and prioritize work with minimum supervision.
Proficiency with computer applications such as Microsoft Excel, Power Point and Word.
Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

Nice To Haves

1 year of leadership experience

Responsibilities

Insure proper training of back office staff through development and implementation of training program that meets the scope of practice for medical assistants. Retrain staff as needed.
Handles patient relations including listening to patient complaints for services.
Interface with patients, vendors, referring physicians to resolve any issues concerning patient care.
Insure proper maintenance of crash cart and other medications and supplies i.e. Oxygen, emergency kits etc. required for appropriate patient care.
Responsible for insuring that expiration dates are properly tracked.
Interview potential new hires for back office positions.
Order and maintain the stock of in-house medications.
Order and maintain Vaccine Supply. (per par level established for corresponding site)
VFC/VFA tracking and reporting of state funded vaccines)
Maintain websites i.e. Care 360
Insure staff is adequately trained in access and use of these websites.
Ensure refrigerator logs and sterilization log are accurately maintained and current.
Track calibration of equipment according to manufacturer’s suggested schedule.
Assist Administration with any projects or protocol development as needed.
Help facility prepare for Audits, Evaluations, Re-evaluations, Participate in the review of staff.
Assist in handling, evaluating and solving daily problems and issues which may arise within the facility. (Including appropriate incident reporting processes when applicable)
Assist with trouble shooting minor computer issues.
Prepare Call Back list on daily basis.
Help with ongoing Medical Assistant Performance Measures.
Coordination of staff time off request.
Assure providers have adequate support/coverage.
Ensure that established workflows are being followed.
Reports malfunctioning equipment to Office Manager.
Ordering and tracking of medical supplies.
Performs other related duties as assigned.