Lead Medical Assistant – Clinical Office Lead

Live Family Care • Dresher, PA

4h • Onsite

About The Position

Live Urgent Care is a fast-growing urgent care network committed to clinical excellence, efficient operations, and patient-first care. We are looking for motivated healthcare professionals who want to grow with an expanding organization while making a meaningful impact on patients and their communities. Our team members receive hands-on training and continued development opportunities, including access to our Patient Simulation Lab, designed to strengthen clinical skills, improve confidence, and prepare staff for real-world patient care. We take pride in our supportive culture, high clinical standards, and commitment to developing strong leaders from within. We are seeking an experienced Lead Medical Assistant – Clinical Office Lead to help lead the daily operations of our Dresher clinic while continuing to provide hands-on patient care. This is an excellent opportunity for a seasoned Medical Assistant who is ready to take the next step into leadership. The ideal candidate is dependable, organized, clinically strong, and comfortable guiding a team in a fast-paced urgent care environment. This dual-role position combines clinical care, team leadership, and day-to-day office oversight to ensure the clinic runs smoothly while maintaining the highest standards of patient care.

Requirements

• Minimum requirement of a high school diploma or equivalent
• Current certification as a Medical Assistant
• Current CPR and First Aid certification
• Proven experience working as a Medical Assistant in a healthcare setting; experience in Urgent Care is preferred
• Ability to establish and maintain effective relationships with staff, patients, and families
• Willingness to take initiative and responsibility for actions
• Open to constructive criticism and feedback when necessary
• Provide exceptional customer service to patients and third-party vendors
• Understanding of medical terminology and electronic medical records (EMR) systems
• Strong communication and interpersonal skills
• Excellent attention to detail and ability to work in a fast-paced environment
• Knowledge of medical procedures, equipment, and instruments
• Ability to work independently or as an active member of a team
• Competence with common PC applications including Internet, Email, and Microsoft Office.
• Excellent customer service skills
• Ability to multitask, prioritize, and manage time effectively
• Excellent verbal and written communication skills.

Nice To Haves

• Prior Medical Assistant experience in urgent care, primary care, occupational health, or a similar clinical setting.
• Strong leadership potential or prior experience as a Lead MA, Clinical Lead, or Office Lead.
• Excellent communication, organization, and problem-solving skills.
• A dependable, team-first attitude.
• Confidence working in a fast-paced clinical environment.
• Strong attention to detail and commitment to high-quality patient care.
• Comfort with EMR documentation and basic front desk workflows.
• Ability to lead by example and support both patients and team members.
• Experience with EKGs and Phlebotomy preferred but not required

Responsibilities

• Oversee daily clinic flow to ensure efficiency, professionalism, and an excellent patient experience.
• Support staff scheduling, daily assignments, training, and team accountability.
• Help onboard and mentor Medical Assistants and front desk team members.
• Monitor clinic readiness, including exam rooms, supplies, equipment, and overall organization.
• Maintain inventory of medical supplies and assist with ordering as needed.
• Promote a positive, team-oriented, patient-centered work environment.
• Support compliance with infection control, safety, and operational standards.
• Assist with audits, quality checks, and process improvements.
• Assist providers with patient exams, procedures, and urgent care visits.
• Perform vital signs, patient intake, medical history updates, and EMR documentation.
• Conduct lab testing, specimen collection, EKGs, injections, and screenings.
• Support occupational health services, including drug testing, TB testing, audiometry, and other employer-related services.
• Assist with minor procedures, including wound care and suture removal.
• Educate patients on medications, treatments, discharge instructions, and follow-up care.
• Help maintain accurate, timely, and compliant patient documentation.
• Assist with patient registration, scheduling, insurance verification, and check-in/check-out when needed.
• Help ensure smooth communication between clinical staff, providers, and front desk team members.
• Support a professional and welcoming patient experience from arrival to discharge.

Benefits

• Competitive base salary, commensurate with experience.
• Monthly and quarterly performance bonus opportunities.
• $250/month perfect attendance bonus.
• Paid Time Off, up to 2 weeks annually.
• Paid company-recognized holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and Easter.
• Health, dental, and vision insurance after 90 days.
• Group life and AD&D insurance.
• 401(k) with 3% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED