Lead Mainframe Developer

Infosys•Salt Lake, UT

2d•Onsite

About The Position

Infosys Public Services is seeking a Mainframe Lead Developer to provide technical leadership, guidance, and oversight for support and maintenance of a mainframe-based tax system. The role coordinates day-to-day support operations, manages incident response across severity levels, ensures SLA compliance, and drives continuous improvement while maintaining system stability as the system transitions toward a modern replacement. The position requires hands-on expertise in COBOL, JCL, CICS, DB2, batch and online processing, and production operations in large legacy environments. The lead supports applications built with COBOL, JCL, and Natural and backed by DB2 and VSAM, handles small and medium enhancements, and supports annual statutory updates that introduce ongoing major enhancements. The position also oversees operational performance, incident and change management, documentation, business process mapping, and knowledge transfer to vendor support teams. The role is based in Salt Lake City, Utah, and requires onsite work. Candidates must be within commuting distance or willing to relocate. Travel may be required. The work involves sitting at a computer for extended periods and communicating by telephone, email, or face-to-face. A bachelor's degree or foreign equivalent is required, with three years of progressive relevant experience considered in place of each year of education; candidates who have completed a master's degree are strongly preferred.

Requirements

Minimum 4 years of IT experience, with a strong hands-on mainframe support or development background.
Demonstrated expertise in COBOL for online and batch programs, JCL, CICS, DB2, VSAM, mainframe utilities, and job schedulers such as Control-M.
Experience supporting critical, high-availability systems.
Ability to work onsite and coordinate with mixed local and remote teams.
Strong analytical and troubleshooting skills in legacy environments.
Must be within commuting distance of Salt Lake City, Utah, or willing to relocate there.
Bachelor's degree or foreign equivalent from an accredited institution; three years of progressive relevant work experience may be substituted for each year of education.
Strong leadership, communication, and mentoring capabilities.
Ability to manage high-pressure troubleshooting scenarios.
Structured problem-solving skills and attention to detail.
High sense of ownership, accountability, and service orientation.
Adaptability to legacy environments undergoing modernization.
Candidates must be authorized to work in the United States without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship now or in the future.

Nice To Haves

Four or more years of experience in large-scale mainframe support functions.
Experience with complex legacy tax or government systems.
Experience with Natural, REXX, SCOBOL, or system utilities.
Experience with performance monitoring tools such as OMEGAMON.
Prior experience in business process mapping and documenting legacy systems.
Experience working in environments with limited documentation and high-criticality systems.
Ability to lead distributed teams across multiple stakeholders.
Completed master's degree program.

Responsibilities

Lead and coordinate daily support operations across 24/7/365 coverage requirements.
Oversee resolution of incidents across all severity levels while adhering to defined SLAs.
Manage and troubleshoot batch cycles and online systems, and ensure system availability.
Perform root cause analysis for recurring issues and develop preventive solutions.
Maintain applications built using COBOL, JCL, and Natural and supported by DB2 and VSAM databases.
Handle small and medium enhancements and support annual statutory updates.
Manage L2/L3 escalations in line with an on-call, rotating support model.
Ensure strict adherence to ITIL-aligned change management for production changes.
Provide timely updates, communications, and reports for critical incidents.
Lead documentation of system processes, architecture, job flows, and operational procedures as required by the RFP scope of work.
Assist with business process mapping for tax-related functions and identify risks or inefficiencies in existing workflows.
Support and facilitate knowledge transition to vendor support teams.
Track and report KPIs, ticket volumes, SLA compliance, and improvement plans.
Participate in monthly and quarterly performance reviews and satisfaction surveys.
Lead, guide, and mentor team members and coordinate with local and remote teams.