Lead LPN, Remote

Flagler Health•New York, NY

2d•$26 - $28•Remote

About The Position

Flagler Health is building the clinical operating system for modern musculoskeletal care. They partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Their platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. The company has recently raised its Series B and is entering its next phase of growth. This role is ideal for an experienced MA who thrives in a fast-paced, team-oriented environment and is passionate about elevating the quality and consistency of patient care through operational excellence.

Requirements

Licensed Practical Nurse (LPN)
3+ years of previous experience training or supervising MAs required
Strong organizational, time management, and communication skills
Detail-oriented with a passion for process improvement
Comfortable using dashboards and documentation tools to track performance
Team player who thrives in a dynamic, collaborative environment

Responsibilities

Onboard and train new Medical Assistants, ensuring smooth integration into the Flagler workflow.
Manage new hires through their initial 4-week training phase, monitoring readiness for team placement.
Schedule additional training sessions when issues or knowledge gaps are identified.
Conduct daily and ad hoc quality checks.
Monitor key performance indicators including: Number of patient interactions, Fallout and retention rates, Protocol adherence, Accuracy of documentation and patient statuses.
Schedule buddy shifts and peer support based on performance data and training needs.
Address issues flagged by team leaders, such as time management or training gaps.
Identify and report structural issues or repeated errors to leadership (Leon/Dasha).
Provide constructive feedback and assign action items to MAs based on performance reviews.
Conduct monthly check-ins with all MAs, including former team leads.
Document feedback, complete performance review templates, and set monthly goals and assignments.
Lead the “housekeeping” section of weekly MA team syncs, sharing examples, screenshots, and reminders.
Assist in assigning patients to MAs after upload to the platform.
Support schedule management, including coverage coordination and team adjustments.