Telephone Triage LPN - Remote

Proliance Surgeons•Bellingham, WA

1d•$24 - $42•Hybrid

About The Position

At Proliance Surgeons, we are looking for a Telephone Triage Nurse/Licensed Practical Nurse (LPN) to work collaboratively with physicians, providers, nurses, and patients. This role focuses on patient care, emphasizing patient experience, safety, quality, and efficiency. The individual will act as a patient care coordinator and advocate, manage clinical supplies, ensure proper documentation, and optimize patient flow and experience, all while adhering to OSHA/WISHA/other compliance and regulatory guidelines. The position requires candidates to live locally for the first 90 days of full-time onsite training, after which it will transition to a remote role. The schedule is Monday-Friday, 8 am-5 pm PST.

Requirements

High school graduate or equivalent
Graduate of an accredited LPN Program required
Current Washington State LPN license required
Problem-solving skills
Skill in using a computer
Knowledge of applicable specialties
Outpatient clinical organizational ability
Ability to remove oneself personally from given situations, remaining objective
Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician, and staff
Ability to multi-task
Skill in organizing and reporting information that is accurate and complete
Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA
Ability to maintain composure in stressful situations
Skill in establishing and maintaining effective working relationships with all staff
Ability to prepare records in accordance with detailed instructions
Ability to communicate clearly
Consistency and timeliness in attendance

Nice To Haves

1-2 years’ experience in a medical office

Responsibilities

Evaluate patient symptoms, health concerns, and medical history via phone to determine urgency and next steps.
Instruct patients on home care, self-management, medication, and understanding their conditions.
Refer patients to appropriate care settings (ER, urgent care, specialists, primary care) and schedule appointments.
Accurately record assessments, advice, and actions in the Electronic Health Record (EHR).
Work with providers and support staff for continuity of care and complex cases.
Apply established clinical guidelines and clinic policies.
Arrange exam room instruments and equipment and maintain supplies.
Dispose of contaminated supplies and sterilize medical instruments.
Position patients for exams and procedures.
Collect and prepare laboratory specimens.
Obtain vitals, patient history, and chief complaints.
Perform other patient care-related duties as necessary.
Prepare patient exam, dressing, and/or surgical areas using vigorous aseptic technique.
Hold patients in position for extended periods of time, manipulate body parts, use instruments to hold surgical or imaging areas immobile, or position patients on tables.
Hand instruments to the provider while standing for long periods of time.
Report test results to patients as indicated by the physician in a timely manner.
Chart all vital information in the electronic record and ensure all information related to medication, health history, and reason for visit is obtained and documented.
Perform phone triage, post-op calls, and respond to voicemail messages preferably within the same business day, but no later than 24 business hours, and perform the required action. Document all encounters.
Maintain patient documentation for visits and communications in person or over the phone.
Coordinate care and diagnostic testing at other facilities as indicated by the physician.
Obtain CT authorization and other prior authorizations as needed and requested.
Assist the provider in e-scribing and maintaining the medication list.
Assist the provider in maintaining communication with referring doctors.
Maintain equipment and ensure supplies are stocked and in place.
Follow all other daily team duties and special tasks as assigned.