Lead-Level Customer Service Representative

TE Certified Electrical, Plumbing, Heating & Cooling•Kennesaw, GA

12d•$20

About The Position

Now Hiring: Lead-Level Customer Service Representative TE Certified, a 5 star top-rated and fast-growing home service company, is looking for a Lead-Level Customer Service Representative to join our amazing team! Are you an experienced, motivated, and reliable CSR ready to take the next step in your career? Do you thrive in a fast-paced environment, love helping people, and want to be part of a company that values your contributions? If so, we’d love to talk to you! This is more than a job—it’s a long-term career with growth opportunities, a supportive culture, and awesome benefits.

Requirements

2+ years of CSR experience (lead-level or senior CSR preferred)
Home service industry experience (HVAC, plumbing, electrical, etc.)
Strong communicator, confident on the phone, and quick on the keyboard
Dependable, punctual, and solution-driven
A go-getter attitude with strong leadership and team spirit

Nice To Haves

ServiceTitan experience is a big plus

Responsibilities

Answering incoming calls and making outbound calls with professionalism and care
Scheduling service, maintenance, and inspection appointments
Helping customers with products, services, memberships, and more
Handling questions and routing them to the right department when needed
Following up on open estimates, quotes, and membership renewals
Keeping detailed and accurate customer records
Collaborating closely with other departments to keep everything running smoothly