Lead Learning Program Manager

Ridgeline•San Ramon, CA

1d•$136,500 - $170,500•Hybrid

About The Position

Are you passionate about designing learning experiences that empower teams and customers to succeed with complex technology platforms? Do you enjoy translating technical concepts and business workflows into engaging, practical training that drives real performance outcomes? Are you excited to shape the future of learning for a fast-growing fintech company transforming the investment management industry? If so, we invite you to be a part of our innovative team. As a Learning Program Manager at Ridgeline, you will play a key role in advancing the Education Services function within our Customer Experience organization. You will design and deliver impactful learning programs that enable employees, partners, and customers to confidently use Ridgeline’s multi-tenant, public cloud investment management platform. In this role, you will partner closely with business leaders and subject matter experts to translate strategic goals into scalable training programs, certifications, and enablement resources that accelerate adoption and improve customer outcomes. You will leverage modern learning technologies and AI tools—including ChatGPT and Claude Code—to streamline curriculum management, enhance training experiences, and continuously improve the effectiveness of our education programs. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you. You must be work authorized in the United States without the need for employer sponsorship.

Requirements

5+ years of experience designing, developing, and delivering educational content in a B2B SaaS environment, ideally within fintech or the investment management industry
Experience using modern learning development tools such as Adobe Captivate, Articulate Rise/360, or Camtasia
Familiarity with emerging AI tools such as ChatGPT, Glean, Claude Code, or similar technologies to enhance content creation and workflow efficiency
Proven ability to build learning solutions that solve real business problems and drive measurable outcomes
Strong ability to translate complex technical or domain concepts into clear, actionable learning experiences for mixed technical and non-technical audiences
Excellent communication and facilitation skills with the ability to influence stakeholders and leaders without formal authority
Experience educating customers, partners, or internal teams on technology platforms, workflows, or tools including train-the-trainer models
Ability to work independently and quickly learn new technologies in a fast-paced, evolving startup environment
Strong organizational and time management skills with the ability to manage multiple priorities and deadlines
Experience with collaboration tools such as Slack, Jira, Confluence, Google Workspace, Salesforce, and enterprise learning management systems
Willingness to learn about cutting-edge technologies while cultivating expertise in the investment management domain
An aptitude for problem solving and a serious interest in having fun at work

Nice To Haves

Knowledge of, and interest in, the financial markets and institutional/HNW investment lifecycle across front, middle, and back office functions
Experience building tiered certification programs or role-based learning academies
Direct experience using and configuring 360Learning LMS

Responsibilities

Design and deliver scalable learning programs including onboarding, role-based academies, certifications, and job aids for employees, partners, and customers
Translate business strategies and performance goals into clear learning roadmaps, curricula, and enablement plans
Consult with stakeholders to diagnose performance gaps and recommend effective learning or enablement solutions
Develop engaging course content and instructional materials using modern learning platforms, LMS technologies, and AI-enabled tools
Measure training effectiveness using defined KPIs such as time-to-productivity, quality metrics, certification outcomes, and customer satisfaction scores
Collaborate with product, CX, and subject matter experts to ensure training content reflects evolving platform capabilities and workflows
Mentor early-career content developers by providing feedback, guidance, and skills coaching to support their growth
Champion inclusive and accessible learning experiences that support diverse roles, locations, and experience levels
Develop deep expertise in the investment management domain and Ridgeline’s platform capabilities to create accurate and impactful training content
Demonstrate ownership by identifying opportunities to improve programs, streamline processes, and enhance learning outcomes
Communicate clearly and transparently with stakeholders while contributing to a collaborative environment rooted in learning, teaching, and shared success
Domestic travel is possible up to 10%

Benefits

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product.
In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement.
We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work.
These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans.
Please check out our Careers page for a more comprehensive overview of our perks and benefits.

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