Lead Lab Assistant

Carle Health • Urbana, IL

9d • $21 - $34 • Onsite

About The Position

The Lead Lab Processing Assistant is responsible for overseeing the day-to-day operations in the reference lab. This role provides guidance and support to staff, ensuring timely and accurate registration of patient orders by transcribing and processing demographic, financial, and clinical information. The Lead Lab Processing Assistant also handles specimen processing, maintains inventory, investigates errors, and ensures adherence to safety and quality standards.

Requirements

• Lab Science Education or College Diploma in Chemistry, Biology or Related Field
• 3-5 years of experience in a clinical lab as a lab assistant, processing assistant or phlebotomist that also processes samples
• 1-3 years of experience in a leadership role.

Responsibilities

• Oversees the daily operations of the procurement/processing area and acts as a resource to the employees in that section
• Oversees daily activities and redistributes duties
• Handles incoming phone calls to areas and responds appropriately
• Demonstrates leadership ability by offering assistance, leadership, and functional guidance to staff.
• Able to perform the duties of the personnel within the procurement/processing area and function in a staff position when there are unexpected staff shortages or high workload.
• Follows lab test catalog and testing requirement guidelines set by testing lab
• Oversees and maintains inventory.
• Monitors pending collections, specimen tracking and follow-up with samples was needed in a timely manner
• Provides instruction through skill training as well as functions as a technical resource for section
• Works closely with staff to ensure policies and procedures are followed and communicates instances of non-compliance to the management staff.
• Keeps abreast of procedural changes and communicates those changes to staff; updates procedure manuals as needed.
• Sets the example for expectations and acts as a mentor to staff.
• Works with laboratory management to ensure cost-effective operation of the department by identifying and implement cost saving measures.
• Functions in the role of key contact and problem resolution
• Demonstrates problem-solving skills.
• Provides effective training to staff to facilitate problem-solving skills.
• Thoroughly investigates and documents all incidents and follows up with staff involved
• Interacts with Coordinator and/or manager regarding incidents
• Handles incoming phone calls
• Functions as a liaison between procurement/processing staff, nursing units, technical staff, and laboratory management.
• Communicates changes impacting the department.
• Communicates with patients and clients as follow up to problem solving.
• Responsible for training and oversight of new phlebotomy staff
• Responsible for development of training materials for section, subject to approval by coordinator and manager.
• Assures that all staff is adhering to policy /procedure
• Responsible for oversight of new employee's progress through competency checklist.
• Responsible to inform coordinator and manager of problems/concerns encountered during orientation period
• Functions as key contact person for new staff members
• Demonstrates familiarity with reference materials
• Capable of performing duties while handling conflicting demands and personalities
• Performs additional support duties not necessarily directly related to Procurement and Customer Service
• Provides training and consultation to internal and external customers.
• Coordinates efforts with out-patient and in-patient areas, shares ideas to improve service.
• Assists with special reports as requested.
• Maintains knowledge of compliance to be able to adhere to regulations.
• Attends meetings and educational sessions as needed.

Benefits

• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree