Lead L&D Events and Experiences Coordinator

FERGUSON • Tampa, FL

16d • $25 - $37 • Hybrid

About The Position

The Lead L&D Events and Experiences Coordinator serves as the lead coordinator for the planning, coordination, and execution of learning experiences across various programs both enterprise-wide and in market for Ferguson Academy. This role is responsible for leading the day-to-day coordination of high-impact, executive priority, Academy programs while helping establish consistent standards for learner experience, program execution, and operational excellence. As a senior member of the coordination team, this individual serves as a lead resource and mentor to other Learning Experience Coordinators, partnering closely with Academy leaders, facilitators, vendors, Instructional Design, Business Learning, and the Events Planning team to deliver modern, engaging, and seamless learning experiences.

Requirements

• 3+ years of experience in program coordination, training delivery support, event management, or related learning and development roles.
• Strong organizational and project management skills with the ability to handle multiple programs and priorities simultaneously.
• Experience coordinating onsite events, leadership programs, or large-scale learning experiences.
• Demonstrated ability to lead through influence, collaboration, and operational expertise.
• Familiarity with Workday Learning or similar learning management systems.
• Strong communication and partnership skills.
• Ability to operate effectively in a fast-paced, highly collaborative environment.
• High attention to detail with a strong focus on learner experience and operational excellence.
• Demonstrated ability to improve processes, drive consistency, and modernize ways of working.
• Strong customer service approach with a passion for creating exceptional learning experiences.

Nice To Haves

• Experience mentoring or serving as a lead resource for peers is preferred.

Responsibilities

• Serve as the lead coordinator for high-profile Academy programs and enterprise learning experiences.
• Provide day-to-day guidance, mentoring, and coordination support to Learning Experience Coordinators.
• Help establish and maintain consistent standards for learner experience and program execution across the Academy.
• Find opportunities to simplify, modernize, and scale coordination processes and operational practices.
• Serve as a trusted resource for Academy teams on learning experience coordination and operational guidelines.
• Lead onsite execution of Academy learning programs, ensuring venue readiness, learner support, facilitator support, materials, schedules, and overall experience quality.
• Coordinate participant communications and pre-program logistics to ensure learners are informed, prepared, and supported.
• Support program budgets, vendor management, invoices, and billback processes.
• Coordinate facilitator schedules, program calendars, room assignments, and delivery logistics across multiple programs and audiences.
• Partner with Instructional Design, Business Learning, Insights, and Academy leadership to deliver engaging, polished learning experiences.
• Help define and continuously improve standards for a modern, frictionless learner experience across Academy programs.
• Coordinate Workday Learning administration, including course setup, enrollment, session management, attendance tracking, and reporting.
• Partner with HR Operations to maintain accurate learner data, rosters, completion records, and communications.
• Support operational reporting related to participation, scheduling, utilization, and program delivery.
• Partner with Learning Technology and HR Operations to improve operational workflows and learner experience within Workday Learning.
• Partner closely with the Events Planning team to coordinate headquarters learning experiences, leadership programs, and regional learning events.
• Influence future design of HQ learning facilities.
• Align logistics, learner communications, hospitality standards, and operational processes across Academy programs.
• Support continuous improvement of onsite learning environments and participant experience.
• Help develop scalable processes for travel coordination, venue management, scheduling, and event execution.
• Reinforce the Ferguson Academy brand through consistent, learner-centered experiences and communications.
• Lead coordination-related communications, including shared inbox management, learner outreach, facilitator communications, and scheduling.
• Drive continuous improvement in learning coordination tools, templates, and operational workflows.
• Find opportunities to improve learner engagement, communication clarity, and overall program experience.
• Support the continued evolution of Academy operations through modern, scalable, and technology-enabled practices.

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed